NOT WORKING - download all attachments
Problem reported by Lawrence McElhinney - November 7, 2014 at 9:50 PM
Not A Problem
Version:  SmarterMail Enterprise Edition 10.7.4842
If someone sends me an email with multiple attachments, lets say 10 images, the "Download All Attachments" link is no longer working correctly.
When you click the link, the ZIP file will open but all of the files in the archive have the same exact name.  It is therefore impossible (or difficult) to Extract the files to a folder.
When this feature was working, you would simply click the "Download All Attachments" link and the Zip file would have all of the attached files with their unique file names.
Anyone have any ideas for a solution?

3 Replies

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As previously commented, Same issue on SM 12.5 ent. Sometimes it works, sometimes - not.
Ok just played a little and found out the problem source, I think.
Actually, the problem is not connected to number of attachments. It may come out even with 1 attached file. The real problem is with .zip file generated by SM.
Let me explain the problem. For some messages Download all messages link works pretty well, for others - it gives out "corrupt" zip file. The following described for a message with corrupt  Download all messages zip file.
When you click download all files, the zip file is downloaded and saved, as expected. After double-clicking the file, it is opened by windows explorer build-in zip unpacker, but no file is displayed, as if the zip file is empty.
However, the file may be  several MB in size. Tried to open the archive with 7zip program and ooops, it did its job! But.... the .xls file in .zip archive is without extension! After renaming the file within 7zip shell, the zip archive starts working within windows build in zip unpacker.
I'm not sure the problem is connected with missing extension, may be the 7zip rebuilds the archive after renaming and it becomes usable within windows. Actually, I'm not aware how zip works.
Tested with SM 12.5. If someone interested, leave an email address and I'll send a message with un-openable Download all messages link.
i install smartermail 16 and also get the issue,
the downloaded files shows both  0KB  17KB
and unopen-able,
is it normal ?
Tim Uzzanti Replied
Employee Post
Are you able to replicate this?  Is this listed in the Attachments Tab for the message?
We are not aware of any issues with AllAttachments and/or can I replicate on my account.
If you can provide more detail, maybe we can help.  
If this continues for you, we might need you to open a ticket because it would be unique to your mailbox / server.
Tim Uzzanti
SmarterTools Inc.
(877) 357-6278

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