SmarterMail compromised--cannot log out
Question asked by Scott Ramos - November 6, 2014 at 2:12 PM
Unanswered
Several users in our shop are no longer able to log out of SmarterMail. In addition, drop down buttons (such as Delete, Action, etc.) cannot be selected. We presume there must be an infiltration of some kind, but they have all run cleansing tools and no longer register problems on their computers. Has anyone seen this behavior? Any other ideas how to restore normal functionality? The problem occurs, so far, only in Win 7 and 8, but in all browsers tested (Chrome, Firefox, Internet Explorer), all at the most recent versions. 
 
Thanks,
Scott

3 Replies

Reply to Thread
0
Rod Lasky Replied
Employee Post
Scott, the first thing I would do is make sure you don't have a compromised account.  If this is not the case, then I would recommend opening a support ticket.
Rod Lasky
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
I have the same issue, but only with Chrome and it seems to come and go. Sometimes it will work and sometimes it won't. 
 
James
0
Even after running malicious software tools, the problem persisted on at least 3 machines, in 3 browsers. A resolution was found by clearing all history, cache, etc. Since then, the problem no longer appears to be happening. We'll have to monitor the situation carefully from now on.

Reply to Thread