Migration issue
Question asked by John Draper - November 5, 2014 at 5:11 PM
Moving 65 domains/550 users from Smartermail 5 to Smartermail 13 and in a test tonight, I picked a domain and moved it across. Users showed up, their mail and folders did not. I found a KB article where someone said that the folder structure changed with v8, but that a migration from older versions just meant Smartermail would rework the folders when the domain was added. This evidently didn't happen.
What did I do wrong? I just want to move all users AND their mail from 5.x to 13.x
Thanks in advance

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Rod Lasky Replied
Employee Post
Hi John,
Running this utility should fix this.  Just enter the full path to the domain affected. (ex: C:\SmarterMail\Domains\myDomain)
Rod Lasky
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
For the future you would want to upgrade your version 5 install first, it will perform the file structure change, then move your data.
Hi rod, this tool is great but I don't seem to be able to get the recursive function to work. Is there a way to do that or an example?

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