Perhaps smartermail is having problems writing to the xml config files... Could be a permissions issue.

I am having the same problem.  The forwarding has worked for a year and I have updated the forwarding addresses twice within the year.  However today when I enter the new forwarding addresses and hit SAVE, it says my settings are saved.  And they do save for a period of time.  But when I log back in an hour later, the field is empty and messages are not forwarding.  Five attempts throughout today have all eventually failed.

 

Any help would be appreciated.

 

Thanks.

Jeff

Are you referring to the Settings -> My Settings -> Account Settings -> Forwarding tab?  I am not able to replicate the behavior in SM 11.7, SM 12.5, or SM 13.0.  The forwarding address saves properly and remains even after extended times.

Hi guys,

 

Sorry you're having trouble with forwarding. I'm not able to offer any advice on troubleshooting this; however, I do have a suggestion for a workaround while this get replicated and fixed.

 

You can use content filtering to copy or reroute a message to another mailbox. This will give you the similar functionality found on the Forwarding tab. Go to Settings | My Settings | Filtering | Content Filtering. For the conditions listed on the first page, choose "My address in to or cc field." Skip past the next page, and for the actions listed choose either to "Copy message" or "Reroute message". If, when using the Forwarding tab, you chose to "Delete messages when forwarded" you'll want to choose Reroute Message as your action. If you want a copy in both accounts, choose Copy Message. 

 

Now, one limitation of using content filtering is that you can only enter one email address in the Copy or Reroute field. I tried it with two and the message still arrives in my SmarterMail account but is undeliverable to the forwarded accounts. That being said, if you're forwarding to multiple addresses you'll have to create a separate rule for each. I understand that can be a hassle for those who have a large number of email addresses they're forwarding to, but hopefully for most of you it can be a good workaround until this is resolved.

 

Hope this helps!