Forwarding setting not staying set
Problem reported by Brian Wittig - October 31, 2014 at 10:14 AM
Submitted
Forwarding problem:
When I set the forwarding to my gmail address it works fine. (for that session).
 
However, if I log out of SmarterMail Enterprise 11.7, and then I re-login, the setting disappears.
 
I thought the email setting would be permanent.
 
Thanks, Brian

4 Replies

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Perhaps smartermail is having problems writing to the xml config files... Could be a permissions issue.
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I am having the same problem.  The forwarding has worked for a year and I have updated the forwarding addresses twice within the year.  However today when I enter the new forwarding addresses and hit SAVE, it says my settings are saved.  And they do save for a period of time.  But when I log back in an hour later, the field is empty and messages are not forwarding.  Five attempts throughout today have all eventually failed.
 
Any help would be appreciated.
 
Thanks.
Jeff
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Robert Emmett Replied
Employee Post
Are you referring to the Settings -> My Settings -> Account Settings -> Forwarding tab?  I am not able to replicate the behavior in SM 11.7, SM 12.5, or SM 13.0.  The forwarding address saves properly and remains even after extended times.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Andrea Rogers Replied
Employee Post
Hi guys,
 
Sorry you're having trouble with forwarding. I'm not able to offer any advice on troubleshooting this; however, I do have a suggestion for a workaround while this get replicated and fixed.
 
You can use content filtering to copy or reroute a message to another mailbox. This will give you the similar functionality found on the Forwarding tab. Go to Settings | My Settings | Filtering | Content Filtering. For the conditions listed on the first page, choose "My address in to or cc field." Skip past the next page, and for the actions listed choose either to "Copy message" or "Reroute message". If, when using the Forwarding tab, you chose to "Delete messages when forwarded" you'll want to choose Reroute Message as your action. If you want a copy in both accounts, choose Copy Message. 
 
Now, one limitation of using content filtering is that you can only enter one email address in the Copy or Reroute field. I tried it with two and the message still arrives in my SmarterMail account but is undeliverable to the forwarded accounts. That being said, if you're forwarding to multiple addresses you'll have to create a separate rule for each. I understand that can be a hassle for those who have a large number of email addresses they're forwarding to, but hopefully for most of you it can be a good workaround until this is resolved.
 
Hope this helps! 
Andrea Rogers 
Communications Specialist 
SmarterTools Inc. 
(877) 357-6278 
www.smartertools.com

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