So I have a specific user on a server that is not able to search. You can put information in the search box that is obviously there and you get a reply "No Items to show in the list".
We have tried the following to get this resolved :
1. We re-indexed the users per the following guide , This had no effect
2. We reloaded the domain folder and restarted Smartermail (also has had no effect)
3. We removed all the configuration files for that user and restarted smartermail. This started the search function to work again. However, after about an hour it stops working again.
4. Seeing that removing the configuration files and restarting the service temporarily fixed it we moved this domain to a different server on the same version. Performing step 3 yielded the same results.
So we have ruled out the server. And its only this user that continue to have the issue. The other users on the server can search with no issues.