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We have Smartertrack Enterprise 8.6 and we have a problem with incoming e-mail to smartertrack.
I send 5 e-mail to smartertrack and i have only 3 new ticket in queue. 2 e-mail disappear. In log i have information that smartertrack download 5 e-mail but i queue are only 3.
Maby do you know what is happend with this 2 e-mail? Is there something to set? Some limit? Spam limit?