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An option to enable *access* to email archives for specific domains would be a great new feature.
The main problem we experience with email archiving for a domain is that any user specified as a domain admin has access to email for all users of the domain. This can present a security issue that can currently only be defined by a written policy a company may have.
ie: the IT department or office manager that "manages" the SmarterMail account as the domain admin for a company can also read the CEO's email without their knowledge.
This poses a dilemma with clients we work with that want, or require, email archiving and typically ends up with our support team having to manage the domain for these clients. This places unnecessary extra support on our team and removes necessary day to day features/functionality a client needs to self-manage their service with us.
What I propose is either:
- making email archives *only* available, if enabled by the server admin, to the user that is defined as the primary domain administrator
- adding a new checkbox in user settings to allow a domain administrator to define other users that are allowed access to email archives.
The first option, I would assume, would be the easiest to implement. With this option I could foresee our team managing/controlling the primary administrator account. Then we could define add'l domain admins that have access to all the other functionality a domain level admin has.