Cannot login to the administrator from the local server after 12.4 update

Problem reported by Daniel McFalls - 10/15/2014 at 7:23 PM

Submitted

Cannot login to the administrator from the local [Windows 2003] server after 12.4 update. I updated from version 12.3 to 12.4. I can login as the administrator from remote computers using various browsers. But no browsers will work from the server. Even after a reboot.

Chrome says "Your connection is not private" and will not let me override the warning. IE says "Cannot display the web page".

Running a Windows 2003 Server, IIs 6, Force SSL.

Help!

Thanks,

Dan

6 Replies

Reply to Thread

Bruce Barnes Replied

10/15/2014 at 7:59 PM

Did you restart IIS?

Bruce Barnes ChicagoNetTech Inc brucecnt@comcast.net Phonr: (773) 491-9019 Phone: (224) 444-0169 E-Mail and DNS Security Specialist Network Security Specialist Customer Service Portal: https://portal.chicagonettech.com Website: https://www.ChicagoNetTech.com Security Blog: http://networkbastion.blogspot.com/ Web and E-Mail Hosting, E-Mail Security and Consulting

Daniel McFalls Replied

10/16/2014 at 5:36 AM

Yes. I restarted the server. Everything works fine remotely -- from other computers.

Bruce Barnes Replied

10/16/2014 at 8:12 AM

First, try clearing your browser's cache. Is the connection supposed to be secured by SSL? If so, it sounds as if you are missing one, or more, secondary certificates. If this is a wildcard, or enterprise certificate, you may also be missing your public key. Run a verification of any SSL certificate you may have installed on the server against your certificate vendor's SSL testing site and fix any issues.

Daniel McFalls Replied

10/16/2014 at 8:31 AM

Thanks Bruce.
I need to emphasize that everything works fine from hundreds of other computers connecting via an email client and HTTPS. Even logging in as the server Admin.
All connections are forced SSL. And they are working fine remotely. So certificate usage must be okay.
At the first sign of trouble I ran Ccleaner and deleted all browser caches.

Dan

Steve Reid Replied

10/16/2014 at 8:46 AM

Could be something to do with your redirect to https?

Bruce Barnes Replied

10/16/2014 at 8:50 AM

Certs may be stored on other machines from previous use and you may be unaware of secondary cert issues. Onky way to find out is test cert with testing authority. Don't trust results from other machines.

Back to Community Threads

Please leave this box unchecked

6 Replies

Reply to Thread

Tags

Related Knowledge Base Articles