Delivery Failure : Reason: Remote host said: 550

Question asked by Merle Wait - 10/15/2014 at 2:25 PM

Unanswered

Not really sure what is going on, as all the other emails on the domain are working correctly except the one below which will only send to local domains. I copied and pasted the error message that was received below. Any information on how to fix this issue would be greatly appreciated.

Could not deliver message to the following recipient(s):

Failed Recipient: Company@gmail.com
Reason: Remote host said: 550 --- The email was not delivered to the following addresses: Company@gmail.com: 550 You have rights to send mail to local domains only ##

-- The header and top 20 lines of the message follows --

Received: by mailw.ebt.net via HTTP;
Wed, 15 Oct 2014 15:22:38 -0500
From: "Client" <client@clientdomain.com>
To: <company@gmail.com>
Subject: Test
Date: Wed, 15 Oct 2014 15:22:38 -0500
Reply-To: client@clientdomain.com

Message-ID: <6a29e8c$147508ae$36d55372$@clientdomain.com>
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_0001_482A9969.298A20E9"
X-Originating-IP: [216.253.177.220]

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Bruce Barnes Replied

10/15/2014 at 2:34 PM

Check three things:

1. Make certain the SENDER is SMTP AUTHENTICATED

2. If the sender if FORWARDING to another e-mail address, make certain you have SRS enabled in SmarterMail. If it's not enabled, and the recipient is forwarding, it will break SPF and you will be rejected.

3. Make certain the SENDER is using the same SENT FROM and REPLY TO e-mail addresses, IE: not sending on one account and expecting a response on another - now blocked by many large ISPs.

Bruce Barnes ChicagoNetTech Inc brucecnt@comcast.net Phonr: (773) 491-9019 Phone: (224) 444-0169 E-Mail and DNS Security Specialist Network Security Specialist Customer Service Portal: https://portal.chicagonettech.com Website: https://www.ChicagoNetTech.com Security Blog: http://networkbastion.blogspot.com/ Web and E-Mail Hosting, E-Mail Security and Consulting

Merle Wait Replied

10/15/2014 at 2:56 PM

We were testing the account trying to send to Gmail from within the email in question on SmarterMail. I don't know if that helps. Also I'm not sure what SRS as I've never seen it in the settings.

Bruce Barnes Replied

10/15/2014 at 5:16 PM

All you have to do is search SmarterMail SRS and you'll find the answer.

Here's the same answer, posted to this forum, just two weeks ago:

https://portal.smartertools.com/community/a520/email-forwarded-out-of-smartermail-failing-spf.aspx

NOTE, as indicated by the original poster's response to my post in the message I referred you to, your SPF record must be correct for this to work.

Alen Jeff Replied

1/5/2015 at 11:51 AM

I have same problem , but my SM versions are 7 and 8.

I didn't found SRS on version 7 and 8 what can I do?

Bruce Barnes Replied

1/5/2015 at 2:16 PM

Upgrade. SRS was made available in a later version.

Siraj Patel Replied

3/23/2015 at 6:09 AM

Hi,

since yesterday i started getting this error while sending mails from any of the domain on the mail server to some specific .ae addresses only, rest are all working fine. can you help?

Could not deliver message to the following recipient(s):

Failed Recipient: xxyyzz@emirates.net.ae

Reason: Remote host said: 550 Invalid Sender [502]

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