Delivery Failure : Reason: Remote host said: 550
Question asked by Merle Wait - October 15, 2014 at 2:25 PM
Unanswered
Not really sure what is going on, as all the other emails on the domain are working correctly except the one below which will only send to local domains. I copied and pasted the error message that was received below. Any information on how to fix this issue would be greatly appreciated.
 
Could not deliver message to the following recipient(s):

Failed Recipient: Company@gmail.com
Reason: Remote host said: 550 --- The email was not delivered to the following addresses: Company@gmail.com: 550 You have rights to send mail to local domains only ##


   -- The header and top 20 lines of the message follows --

Received: by mailw.ebt.net via HTTP;
Wed, 15 Oct 2014 15:22:38 -0500
From: "Client" <client@clientdomain.com>
To: <company@gmail.com>
Subject: Test
Date: Wed, 15 Oct 2014 15:22:38 -0500
Reply-To: client@clientdomain.com
Message-ID: <6a29e8c$147508ae$36d55372$@clientdomain.com>
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_0001_482A9969.298A20E9"
X-Originating-IP: [216.253.177.220]
 

6 Replies

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0
Check three things:
 
1. Make certain the SENDER is SMTP AUTHENTICATED
 
2. If the sender if FORWARDING to another e-mail address, make certain you have SRS enabled in SmarterMail.  If it's not enabled, and the recipient is forwarding, it will break SPF and you will be rejected.
 
3. Make certain the SENDER is using the same SENT FROM and REPLY TO e-mail addresses, IE: not sending on one account and expecting a response on another - now blocked by many large ISPs.
Bruce Barnes
ChicagoNetTech Inc
brucecnt@comcast.net

Phonr: (773) 491-9019
Phone: (224) 444-0169

E-Mail and DNS Security Specialist
Network Security Specialist

Customer Service Portal: https://portal.chicagonettech.com
Website: https://www.ChicagoNetTech.com
Security Blog: http://networkbastion.blogspot.com/

Web and E-Mail Hosting, E-Mail Security and Consulting
0
We were testing the account trying to send to Gmail from within the email in question on SmarterMail. I don't know if that helps. Also I'm not sure what SRS as I've never seen it in the settings.
0
All you have to do is search SmarterMail SRS and you'll find the answer.
 
Here's the same answer, posted to this forum, just two weeks ago:
 
 
NOTE, as indicated by the original poster's response to my post in the message I referred you to, your SPF record must be correct for this to work.
Bruce Barnes
ChicagoNetTech Inc
brucecnt@comcast.net

Phonr: (773) 491-9019
Phone: (224) 444-0169

E-Mail and DNS Security Specialist
Network Security Specialist

Customer Service Portal: https://portal.chicagonettech.com
Website: https://www.ChicagoNetTech.com
Security Blog: http://networkbastion.blogspot.com/

Web and E-Mail Hosting, E-Mail Security and Consulting
0
Hi
 
I have same problem , but my SM versions are 7 and 8.
I didn't found SRS on version 7 and 8 what can I do?
 
0
Upgrade.  SRS was made available in a later version.
Bruce Barnes
ChicagoNetTech Inc
brucecnt@comcast.net

Phonr: (773) 491-9019
Phone: (224) 444-0169

E-Mail and DNS Security Specialist
Network Security Specialist

Customer Service Portal: https://portal.chicagonettech.com
Website: https://www.ChicagoNetTech.com
Security Blog: http://networkbastion.blogspot.com/

Web and E-Mail Hosting, E-Mail Security and Consulting
0
Hi,
 
since yesterday i started getting this error while sending mails from any of the domain on the mail server to some specific .ae addresses only, rest are all working fine. can you help?
 
Could not deliver message to the following recipient(s):
 
Failed Recipient: xxyyzz@emirates.net.ae
Reason: Remote host said: 550 Invalid Sender [502]

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