Forwarding emails with attachment on Android devices create duplicate attachment on receiving side.
Problem reported by BIS Techies (Rebecca and Family) - October 9, 2014 at 1:18 AM
Resolved
Hi Support,
 
Whenever I receive an email with an attachment and I forward this email to someone else from my Android device, they will receive 2 of the same attachment.
 
I created a new user account in SmarterMail and tested with same result.
 
 
This does not happen when I use the Webmail or when I use Outlook to forward emails. I have also tested on a iPhone 4S and it is fine.
 
The mobile devices tested are configured with ActiveSync.
 
SmarterMail Enterprise Edition Version 12.2.5269
Devices: Samsung Galaxy S3 (v4.3), Samsung Tab 2 (v4.2.2), Samsung Tab S (v4.4.2)
 
Any advise please?
 

4 Replies

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Hi Everyone, any updates?
0
Robert Emmett Replied
Employee Post
Is this an inline attachment?
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
1
Robert Emmett Replied
Employee Post
I was able to replicate this problem.  I am adding it to our bugs list.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
1
Matt Petty Replied
Employee Post
This has been fixed and will be included in the next minor build.
Matt Petty
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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