writing area is missing in Smarter Mail 12.3

Problem reported by Irwan Hikmah Bayu Permadi - 10/6/2014 at 8:19 PM

Submitted

Hi Support,

I've faced some problems. In my domain mail.mine.com i've got my text area to write a message, but in my client's domain, mail.client.com, he/she cannot get the text area to write message. In my side all browser is fine but in her side its all browsers is not.

I try in my android browser that connected in same network with my PC, its missing too. I use google chrome and default browser ondroid.

Here I attach a screenshot of the missing area in my android phone.

Thank for your support

Bayu Permadi

4 Replies

Reply to Thread

Bruce Barnes Replied

10/7/2014 at 12:39 AM

First: try clearing your browser caches. That step frequently resolves formatting issues. Then, even if clearing the browser's cache works, upgrade to the latest version of SmarterMail, as this also contains important fixes for browser issues.

Bruce Barnes ChicagoNetTech Inc brucecnt@comcast.net Phonr: (773) 491-9019 Phone: (224) 444-0169 E-Mail and DNS Security Specialist Network Security Specialist Customer Service Portal: https://portal.chicagonettech.com Website: https://www.ChicagoNetTech.com Security Blog: http://networkbastion.blogspot.com/ Web and E-Mail Hosting, E-Mail Security and Consulting

Employee Replied

10/7/2014 at 3:54 PM

Employee Post

Also, if you could post the device specifics that your seeing this behavior on we may be able to test this locally. I see that you mentioned Google Chrome is being used on Android. Just to confirm though is this on a tablet or phone? And what device model?

Thanks