What version of SmarterMail are you connecting to. This can be located after logging into the webmail interface and selecting HELP ===> ABOUT SMARTERMAIL.
Please include the complete version, IE: "SmarterMail Enterprise Edition, Version 12.4.5364"
From Microsoft (direct quote, the captions don't make sense):
POSSIBLE CAUSE:
Sync key mismatch error. To restart sync, disable and re-enable Server ActiveSync on the device for the particular data type that failed (for example, Calendar, Contacts, or Inbox).
RESOLUTION:
This error can be reported if the device was restored from an older backup or the user's Exchange account was restored or moved to a different server.
REQUIRED USER ACTION:
Disable and then re-enable ActiveSync for the data types that are being synchronized by clicking on Start, ActiveSync, Tools, Options, Server
Is any of this applicable to your situation?
Did you previously encounter a data error, either on the server, or at the Outlook installation?
Do you have connectivity issues between the workstation and SmarterMail server, IE: Is the connection sometimes slow, or does it time out and freeze up?
Was the workstation improperly shut down - without Outlook having been properly closed, first? This is a very common error with Mac Outlook 11 installs and requires a database backup and repair prior to any other action.
As Steve suggested, what is your operating system and workstation configuration?
Bruce Barnes
ChicagoNetTech Inc
brucecnt@comcast.net
Phonr: (773) 491-9019
Phone: (224) 444-0169
E-Mail and DNS Security Specialist
Network Security Specialist
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Website: https://www.ChicagoNetTech.com
Security Blog: http://networkbastion.blogspot.com/
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