Signature not being applied when sending via Outlook
Question asked by Jason Mehmet - 9/29/2014 at 3:44 AM
I've created a default signature which works exactly as required when I create e-mail from the web-based interface.
When I send an e-mail from the same account via Outlook the signature is not added.
I had thought that this signature feature simply created a server-side signature that was applied to all out-bound e-mails, is this not the case? Is there a way to apply this signature to all out-bound e-mails so as to avoid creating individual signatures within Outlook for all users?
Many Thanks

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Employee Replied
Employee Post
Hello Jason,
Thanks for the inquiry. You are correct. The Signatures that are created within SmarterMail will only appear / apply for the web interface emails. Outlook and other email clients have their own signature fields and configurations. At this time there is not a way to apply the signatures to the emails externally.
Steve Reid Replied
How can you say "You are correct"? Did you even read his question? His statement about how he thought Smartermail worked was in fact not correct at all.
Gary Hanley Replied
Is this ever going to be implemented - I have a client comparing Smartermail to Exchange.

This is possible in exchange.

He wants to keep his signature the same on all devices iPhone, iPad, Android, PC etc...
Roger Süess Replied
This post was many years ago now and I'm taking the liberty of sharing my comments here as well.

SmarterMail includes the feature to manage the domain wide or even the global signature settings and to let a user add his own signatures. This functionality suggests that the signature management works across applications and is attached after the message is sent.

However, this is not the case. The signature is only used when the webmail is used. In the context of SmarterMail with the functionality of EAS, EWS, etc., it only seems to make sense here that signatures are also automatically appended when sending with applications like Outlook or others.

So I would welcome it very much if this function would be implemented accordingly. Variables can be used in the signature management that cannot be used so easily by Outlook, eM, etc..

Many thanks


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