Sounds like IS addresses, e-mail addresses or domains are whitelisted or the users or domains can override and set their own spam settings (we never allow that) or there are other issues.
With the latest version of SmarterMail 12.4, the internal spam checking is better than ever.
We use no external tests, allow no whitelisting, enforce greylisting (for 1 minute now) and take total control of the MX server - almost completely eliminating spam.
I'm in the process of updating now - using the tighter settings we've tested on both my SmarterMail server, a SmarterMail server in Pennsylvania - that services several hundred accounts, and on an ISP in New Orleans, with close to 3,000 accounts, and have no spam problems whatsoever.
I should have the latest version online by tonight. Here's the link to what will always contain the most recent version:
https://portal.chicagonettech.com/kb/a171/smartermail-antispam-settings-document.aspx
Bruce Barnes
ChicagoNetTech Inc
brucecnt@comcast.net
Phonr: (773) 491-9019
Phone: (224) 444-0169
E-Mail and DNS Security Specialist
Network Security Specialist
Customer Service Portal: https://portal.chicagonettech.com
Website: https://www.ChicagoNetTech.com
Security Blog: http://networkbastion.blogspot.com/
Web and E-Mail Hosting, E-Mail Security and Consulting