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We are experiencing performance issues since last Wednesday, 8 days ago August 27, we report the problem (Ticket) on friday and today 6 days after the ticket report we don't hay any support, only ask me to fill an authorization form, but really support NOTHING.
Do We have to pay for premium support??? to have smartertools attention.
We are a very loyal customer for 10 years using mail, stats and ticket system.
So sad, we are thinking in moving to another mail software SM is pretty good but support sucks!!!