DELIVERY A SUCCESS YET CLIENT RECEIVED message did not reach some or all of the intended recipients
Question asked by Davin Smyth - April 28, 2015 at 11:22 AM
Unanswered
Hi All,
 
 
We are receiving a strange problem. A client is emailing out to people lately and  he receives message delivery failure notices
 
1. There is no header information in the failure email they forwarded onto us
2. The Recipient seems to receive the email but notices of failure is also linked to their address.
3. Delivery logs are set to detailed in SM.
2. Smarter mail logs show the message was delivered, and no notices of a bounce message appear in delivery log.
3 The other recipient in the email looks to have no email address and should be routing to a local user from the information received, we think outlook auto contact is messed up, we understand this bouncing back, yet the message displays both users don't exists. external email address and the line item of name only with no address.
 
(in the logs below we have changed client, recipient and our server ip's)
 
Can anyone make heads and tales of why our client would get this message.
 
Email bounce back:
 
Your message did not reach some or all of the intended recipients.
      Subject:    Emailing: COTTAGE 41 1 - Bernard
      Sent:    27/04/2015 07:12 PM
The following recipient(s) cannot be reached:
      41 A Bernard (xxx@x.com) on 
            The recipient has been deleted or has no e-mail address.
      Cheryl Webb - Secretary () on 
            The recipient has been deleted or has no e-mail address.
 
 
Delivery Log:
[2015.04.27] 19:11:35 [92206] Delivery started for localuser@ourserver.com at 07:11:35 PM
[2015.04.27] 19:12:09 [92206] Skipping spam checks: No local recipients
[2015.04.27] 19:12:12 [92206] Sending remote mail for localuser@ourserver.com
[2015.04.27] 19:12:12 [92206] Initiating connection to 196.28.149.150
[2015.04.27] 19:12:12 [92206] Connecting to 196.28.149.150:25 (Id: 1)
[2015.04.27] 19:12:12 [92206] Binding to local IP x.x.x.x:0 (Id: 1)
[2015.04.27] 19:12:12 [92206] Connection to 196.28.149.150:25 from x.x.x.x:53405 succeeded (Id: 1)
[2015.04.27] 19:12:12 [92206] RSP: 220 cpt-mx-04.mweb.co.za ESMTP Exim 4.84 Mon, 27 Apr 2015 19:12:12 +0200
[2015.04.27] 19:12:12 [92206] CMD: EHLO ourserver.x.com
[2015.04.27] 19:12:12 [92206] RSP: 250-cpt-mx-04.mweb.co.za Hello ourserver.x.com [x.x.x.x]
[2015.04.27] 19:12:12 [92206] RSP: 250-SIZE 35651584
[2015.04.27] 19:12:12 [92206] RSP: 250-8BITMIME
[2015.04.27] 19:12:12 [92206] RSP: 250-PIPELINING
[2015.04.27] 19:12:12 [92206] RSP: 250 HELP
[2015.04.27] 19:12:12 [92206] CMD: MAIL FROM:<localuser@ourserver.com> SIZE=101680
[2015.04.27] 19:12:12 [92206] RSP: 250 OK
[2015.04.27] 19:12:12 [92206] CMD: RCPT TO:<xxx@x.com>
[2015.04.27] 19:12:13 [92206] RSP: 451 Temporary Policy Rejection - Please try later
[2015.04.27] 19:12:13 [92206] CMD: QUIT
[2015.04.27] 19:12:13 [92206] RSP: 221 cpt-mx-04.mweb.co.za closing connection
[2015.04.27] 19:27:15 [92206] Sending remote mail for localuser@ourserver.com
[2015.04.27] 19:27:15 [92206] Initiating connection to 196.28.149.150
[2015.04.27] 19:27:15 [92206] Connecting to 196.28.149.150:25 (Id: 1)
[2015.04.27] 19:27:15 [92206] Binding to local IP x.x.x.x:0 (Id: 1)
[2015.04.27] 19:27:15 [92206] Connection to 196.28.149.150:25 from x.x.x.x:53442 succeeded (Id: 1)
[2015.04.27] 19:27:15 [92206] RSP: 220 cpt-mx-11.mweb.co.za ESMTP Exim 4.84 Mon, 27 Apr 2015 19:27:15 +0200
[2015.04.27] 19:27:15 [92206] CMD: EHLO ourserver.x.com
[2015.04.27] 19:27:15 [92206] RSP: 250-cpt-mx-11.mweb.co.za Hello ourserver.x.com [x.x.x.x]
[2015.04.27] 19:27:15 [92206] RSP: 250-SIZE 35651584
[2015.04.27] 19:27:15 [92206] RSP: 250-8BITMIME
[2015.04.27] 19:27:15 [92206] RSP: 250-PIPELINING
[2015.04.27] 19:27:15 [92206] RSP: 250 HELP
[2015.04.27] 19:27:15 [92206] CMD: MAIL FROM:<localuser@ourserver.com> SIZE=101680
[2015.04.27] 19:27:16 [92206] RSP: 250 OK
[2015.04.27] 19:27:16 [92206] CMD: RCPT TO:<xxx@x.com>
[2015.04.27] 19:27:22 [92206] RSP: 250 Accepted
[2015.04.27] 19:27:22 [92206] CMD: DATA
[2015.04.27] 19:27:22 [92206] RSP: 354 Enter message, ending with "." on a line by itself
[2015.04.27] 19:27:22 [92206] RSP: 250 OK id=1YmmoU-000NTR-2z
[2015.04.27] 19:27:22 [92206] CMD: QUIT
[2015.04.27] 19:27:22 [92206] RSP: 221 cpt-mx-11.mweb.co.za closing connection
[2015.04.27] 19:27:22 [92206] Delivery for localuser@ourserver.com to xxx@x.com has completed (Delivered)
[2015.04.27] 19:27:24 [92206] Delivery finished for localuser@ourserver.com at 07:27:24 PM    [id:934327592206]
 
 
 
 
 
 
 
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Bruce Barnes Replied
You need to check the SMTP logs, too.
Bruce Barnes
ChicagoNetTech Inc
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Phone: (224) 444-0169

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Web and E-Mail Hosting, E-Mail Security and Consulting
0
Davin Smyth Replied
Hi Bruce,

We checked this sorry didnt think to add it. I have attached it below.

[2015.04.27] 19:11:30 [41.13.5.175][48001722] rsp: 220 ourserver.x.com
[2015.04.27] 19:11:30 [41.13.5.175][48001722] connected at 2015-04-27 07:11:30 PM
[2015.04.27] 19:11:30 [41.13.5.175][48001722] cmd: EHLO DougDElli5
[2015.04.27] 19:11:30 [41.13.5.175][48001722] rsp: 250-ourserver.x.com Hello [x.x.x.x]250-SIZE 20971520250-AUTH LOGIN CRAM-MD5250-8BITMIME250 OK
[2015.04.27] 19:11:30 [41.13.5.175][48001722] cmd: AUTH LOGIN
[2015.04.27] 19:11:30 [41.13.5.175][48001722] rsp: 334 VXNlcm5hbWU6
[2015.04.27] 19:11:30 [41.13.5.175][48001722] Authenticating as localuser@ourserver.com.co.za
[2015.04.27] 19:11:30 [41.13.5.175][48001722] rsp: 334 UGFzc3dvcmQ6
[2015.04.27] 19:11:30 [41.13.5.175][48001722] rsp: 235 Authentication successful
[2015.04.27] 19:11:30 [41.13.5.175][48001722] Authenticated as localuser@ourserver.com.co.za
[2015.04.27] 19:11:30 [41.13.5.175][48001722] cmd: MAIL FROM: <localuser@ourserver.com.co.za>
[2015.04.27] 19:11:30 [41.13.5.175][48001722] rsp: 250 OK <localuser@ourserver.com.co.za> Sender ok
[2015.04.27] 19:11:30 [41.13.5.175][48001722] cmd: RCPT TO: <user@xyyy.com>
[2015.04.27] 19:11:30 [41.13.5.175][48001722] rsp: 250 OK <user@xyyy.com> Recipient ok
[2015.04.27] 19:11:30 [41.13.5.175][48001722] cmd: DATA
[2015.04.27] 19:11:31 [41.13.5.175][48001722] rsp: 354 Start mail input; end with <CRLF>.<CRLF>
[2015.04.27] 19:11:32 [41.13.5.175][48001722] rsp: 250 OK
[2015.04.27] 19:11:32 [41.13.5.175][48001722] Data transfer succeeded, writing mail to 934327592205.eml
[2015.04.27] 19:11:34 [41.13.5.175][48001722] cmd: MAIL FROM: <localuser@ourserver.com.co.za>
[2015.04.27] 19:11:34 [41.13.5.175][48001722] rsp: 250 OK <localuser@ourserver.com.co.za> Sender ok
[2015.04.27] 19:11:34 [41.13.5.175][48001722] cmd: RCPT TO: <xxx@x.com>
[2015.04.27] 19:11:34 [41.13.5.175][48001722] rsp: 250 OK <xxx@x.com> Recipient ok
[2015.04.27] 19:11:34 [41.13.5.175][48001722] cmd: DATA
[2015.04.27] 19:11:34 [41.13.5.175][48001722] rsp: 354 Start mail input; end with <CRLF>.<CRLF>
[2015.04.27] 19:11:36 [41.13.5.175][48001722] rsp: 250 OK
[2015.04.27] 19:11:36 [41.13.5.175][48001722] Data transfer succeeded, writing mail to 934327592206.eml
[2015.04.27] 19:11:42 [41.13.5.175][48001722] cmd: QUIT
[2015.04.27] 19:11:42 [41.13.5.175][48001722] rsp: 221 Service closing transmission channel
[2015.04.27] 19:11:42 [41.13.5.175][48001722] disconnected at 2015-04-27 07:11:42 PM
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Davin Smyth Replied
Anyone else able to assist ?
Smarter Mail v13.3

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