Permissions On Who Can Post KB / News Articles?
Question asked by Ben Santiardo - 4/28/2015 at 9:08 AM
Lets face it...as admins we know that not all who are given "Agent" access are that computer savvy. We want to limit who has the right to post KB and News articles. We do not want all "Agents" to have this ability, only certain individuals. This helps us control the quality of the information that is released.
Does anyone know if there is a way to do this, maybe I just can't find the setting? Or if this is not currently feasible, can it be added as a feature?
Ben Santiardo, Senior Programmer Analyst
Eastern Suffolk BOCES

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Antonio King Replied
Marked As Answer
Organization > Roles > Agent > KB Articles & News > Change to "Read Only" > Save.
Ben Santiardo Replied
HA! Thank you! You just opened up a whole new section of settings I didn't realize existed!
Ben Santiardo, Senior Programmer Analyst
Eastern Suffolk BOCES
Bruce Barnes Replied
You can also create a custom agent roll and assign those you don' want to have write access to that roll.
Bruce Barnes
ChicagoNetTech Inc

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Andrea Free Replied
Employee Post
I know this has already been answered for you, but I wanted to provide some additional information that should help you out. Check out our help articles on Roles! It explains which roles are available, who they apply to and their permissions.

Andrea Free
SmarterTools Inc.


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