Permissions On Who Can Post KB / News Articles?

Question asked by Ben Santiardo - 4/28/2015 at 9:08 AM

Answered

Lets face it...as admins we know that not all who are given "Agent" access are that computer savvy. We want to limit who has the right to post KB and News articles. We do not want all "Agents" to have this ability, only certain individuals. This helps us control the quality of the information that is released.

Does anyone know if there is a way to do this, maybe I just can't find the setting? Or if this is not currently feasible, can it be added as a feature?

____________________________________

Ben Santiardo, Senior Programmer Analyst

Eastern Suffolk BOCES

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Antonio King Replied

4/28/2015 at 11:05 AM

Marked As Answer

Organization > Roles > Agent > KB Articles & News > Change to "Read Only" > Save.

Ben Santiardo Replied

4/28/2015 at 11:17 AM

HA! Thank you! You just opened up a whole new section of settings I didn't realize existed!

____________________________________ Ben Santiardo, Senior Programmer Analyst Eastern Suffolk BOCES

Bruce Barnes Replied

4/28/2015 at 3:27 PM

You can also create a custom agent roll and assign those you don' want to have write access to that roll.

Bruce Barnes ChicagoNetTech Inc brucecnt@comcast.net Phonr: (773) 491-9019 Phone: (224) 444-0169 E-Mail and DNS Security Specialist Network Security Specialist Customer Service Portal: https://portal.chicagonettech.com Website: https://www.ChicagoNetTech.com Security Blog: http://networkbastion.blogspot.com/ Web and E-Mail Hosting, E-Mail Security and Consulting

Employee Replied

4/29/2015 at 8:46 AM

Employee Post

I know this has already been answered for you, but I wanted to provide some additional information that should help you out. Check out our help articles on Roles! It explains which roles are available, who they apply to and their permissions.

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