Back to Community Threads
1
Migrated and Upgraded: Missing All Domain Settings
Question asked by Martin Eising - 4/22/2015 at 8:40 AM
Answered
Hello.
 
We were using SmarterMail 7 on a VPS. I have migrated over all data to a new VPS and am using SmarterMail 12 now.
 
Everything seems fine except for one domain. When I try to "Manage" that particular domain there are no "Domain Settings" at all (as a result there are no Users).
 
Has anyone seen anything similar? Thanks!

3 Replies

Reply to Thread
0
Steve Reid Replied
4/22/2015 at 9:20 AM
The file structure was changed between those versions.
 
Easiest thing to do would be to upgrade the v7 install to 12, that will properly convert the files to the new layout.
 
There is also a utility around that will convert it.
0
Martin Eising Replied
4/22/2015 at 10:39 AM
Thanks. I've gotten around this by having one administrator per domain (we have two domains listed. The Administrator SmarterMail user was not the administrator for the 2nd domain I was having problems with).
0
Steve Reid Replied
4/22/2015 at 10:41 AM
Marked As Answer
Good to hear you resolved your issue, seems I was providing irrelevant info anyways!
Back to Community Threads

Reply to Thread

Related Knowledge Base Articles

Upgrading SmarterMail (Domain Conversion)SmarterMail > Installation and Configuration
Move SmarterMail from Hosted to Self-InstalledSmarterMail > Installation and Configuration
Installation AssistanceGeneral Topics
Conference Room Conflicts and ResolutionSmarterMail > Troubleshooting
Moving SmarterMail to a New Hosting CompanySmarterMail > Domain/User Configuration and Management