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Migrating SmarterMail Server from v10 to v12
Question asked by Adriano Cisternino - 4/22/2015 at 2:57 AM
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Hi, I have just followed your instructions and moved my SmarterMail installation from a Server to another. I was running v10.7 and I have now upgraded also to v12.5
 
Everything seems to have worked, except for the fact that I cannot log in into the new Server with any email account. I get an error that says, "SmarterMail has a licensing conflict. Contact the system administrator." My understanding from the above instructions was that I would have 30 days to run both server, while I am migrating and adjusting the DNS/MX settings for the domains!
 
Can you please confirm and explain what I need to do to get this parallel to work for 30 days?
 
Thanks,
Adri

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Bruce Barnes Replied
4/22/2015 at 6:13 AM
Just contact SmarterMail sales and explain what you are doing, and they'll set your key to allow both boxes. It's pretty much automatic when you're staying with the same version. I have a feeling that SmarterTools licensing server doesn't like the two different versions.
Bruce Barnes ChicagoNetTech Inc brucecnt@comcast.net Phonr: (773) 491-9019 Phone: (224) 444-0169 E-Mail and DNS Security Specialist Network Security Specialist Customer Service Portal: https://portal.chicagonettech.com Website: https://www.ChicagoNetTech.com Security Blog: http://networkbastion.blogspot.com/ Web and E-Mail Hosting, E-Mail Security and Consulting
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