Can't delete several emails from iPhone - Unable to Move Message
Problem reported by Neal Culiner - April 7, 2015 at 8:42 AM
Resolved
I'm using EAS on my SM 13 build 5535 Enterprise server.  I have a few messages in my iPhone that for whatever reason will not delete, they keep showing unread and keep coming back after attempts to delete them.  When I delete them from the iOS Mail app I get a message:
 
"Unable to Move Message"
"The message could not be moved to the mailbox Trash."
 
I logged in to web mail and the messages are not there.  How can I resolve this?
 
Thank you

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I googled and found an answer at https://discussions.apple.com/thread/4014036?tstart=0 which worked which is to go into the iOS Settings/Mail area and turn MAIL (only) off, wait a few seconds, turn it back on.  So far so good...seems to have resynced.
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Von-Austin See Replied
Employee Post
Neal,
 
Thanks for posting your solution, glad to hear you were able to get everything up and running !
 
I'll proceed to mark this thread as resolved. 
Von See
Technical Support Supervisor
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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