Can't delete several emails from iPhone - Unable to Move Message

Problem reported by Neal Culiner - 4/7/2015 at 8:42 AM

Resolved

I'm using EAS on my SM 13 build 5535 Enterprise server. I have a few messages in my iPhone that for whatever reason will not delete, they keep showing unread and keep coming back after attempts to delete them. When I delete them from the iOS Mail app I get a message:

"Unable to Move Message"

"The message could not be moved to the mailbox Trash."

I logged in to web mail and the messages are not there. How can I resolve this?

Thank you

2 Replies

Reply to Thread

Neal Culiner Replied

4/7/2015 at 8:52 AM

I googled and found an answer at https://discussions.apple.com/thread/4014036?tstart=0 which worked which is to go into the iOS Settings/Mail area and turn MAIL (only) off, wait a few seconds, turn it back on. So far so good...seems to have resynced.

Employee Replied

4/7/2015 at 12:18 PM

Employee Post

Neal,

Thanks for posting your solution, glad to hear you were able to get everything up and running !

I'll proceed to mark this thread as resolved.

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