Anyone received a message saying "mailbox size limit exceeded" without apparent reason?

Question asked by Alli B - 3/30/2015 at 7:06 AM

Unanswered

I recently received an email from System Administrator saying that our 5 MB limit had been exceeded and further emails would be rejected, but there were only a few emails in the inbox ranging from 2-270 kb each. I have now purged the emails in the "Delete" folder. Does anyone know what else could have triggered this message?

Is there any way to find a list of email addresses that had been rejected during this time? Thanks!

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Linda Pagillo Replied

3/30/2015 at 7:23 AM

Hi Alli. All of the mailboxes contribute to the overall size of the account. For example, Inbox, Junk, Sent Items and Deleted Items all come into play. As for finding the addresses that were rejected, you could probably do a search in your Smartermail SMTP log for "Mailbox Size Limit Exceeded" to find them. I hope this helps. Thanks.

Linda Pagillo Mail's Best Friend Email: linda.pagillo@mailsbestfriend.com Web: www.mailsbestfriend.com Authorized SmarterTools Reseller Authorized Message Sniffer Reseller

Alli B Replied

3/30/2015 at 7:43 AM

Thanks for your help! I will check all folders carefully. Any ideas on how to access the SMTP log? I am having trouble finding out where to do this. Thanks again.

Linda Pagillo Replied

3/30/2015 at 7:51 AM

My pleasure! Are you the server administrator? If yes, you will have access to the SMTP logs from the Smartermail Admin interface or directly from the server in the Smartermail\Logs directory. If you are not the server admin, you will have to contact them to have them check the logs for you.

Linda Pagillo Mail's Best Friend Email: linda.pagillo@mailsbestfriend.com Web: www.mailsbestfriend.com Authorized SmarterTools Reseller Authorized Message Sniffer Reseller

Bruce Barnes Replied

3/30/2015 at 1:34 PM

Does the user have files stored in their account?

Do they have files attached to their messages in their INBOX?

You already stated you checked the user's DELETED folder. Do they have any other folders, or sub-folders, setup?

Do they have a SPAM folder?

Do they have mailbox folders for external accounts which are downloading mail from those sources and storing on the SmarterMail server?

Everything in the mailboxes and the LOCAL files is counted in the user's storage

Bruce Barnes ChicagoNetTech Inc brucecnt@comcast.net Phonr: (773) 491-9019 Phone: (224) 444-0169 E-Mail and DNS Security Specialist Network Security Specialist Customer Service Portal: https://portal.chicagonettech.com Website: https://www.ChicagoNetTech.com Security Blog: http://networkbastion.blogspot.com/ Web and E-Mail Hosting, E-Mail Security and Consulting

Martin Margheim Replied

11/22/2016 at 9:01 AM

Linda: Along similar lines, do you know if it is possible to receive notifications when a mailbox is nearing its account limit? Such a notification might help eliminate the possibility of a mailbox user have email rejected by allowing me to be proactive addressing the issue.

Martin Margheim
admin@komailpro.com

Martin Margheim Replied

11/22/2016 at 9:01 AM

Linda Pagillo Replied

11/22/2016 at 9:57 AM

Yes there is. Check out the following link. It will explain everything you need to know to set up the event notifications... http://help.smartertools.com/SmarterMail/v14/GeneratePDF.ashx?treeid=154

Linda Pagillo Mail's Best Friend Email: linda.pagillo@mailsbestfriend.com Web: www.mailsbestfriend.com Authorized SmarterTools Reseller Authorized Message Sniffer Reseller

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