how to handle abuse report from
Question asked by Eric Bourland - 3/19/2015 at 6:39 AM
SmarterMail 13.3
Lately I have been getting abuse reports from The abuse reports mention an IP address that is NOT associated with my mail server. The reported IP is not my mail server IP. Also, the report indicates SPF and DKIM failures -- but the domain in question,, has both of these properly configured.
I'm getting a few of these abuse reports from every day. They seem valid; how should I interpret them and handle them?

Thank you for your help.
Subject: Report Domain: Submitter: Report-ID:
Body of message:
This is a DMARC aggregate report for domain on 20150318. For more information please mail to
Report, in XML format:

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Merle Wait Replied
hmmmm... when I go to it is based in China.  Do you have clients that send emails to China.
If not, am guessing it is not legit.
Eric Bourland Replied
I saw that it's from China, too. Nope, no one going to China. But the abuse report seems to be presented in valid XML format. If you think I can disregard this, then I will just mark is as Spam and move on. Thanks for your help! Eric

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