Live Chat Generate Script Error

Problem reported by VIP SUPPORTAL - 8/25/2014 at 8:12 AM

Resolved

The generated script works correctly for Live Chat only when the default host header is used. When applying a brand Host Header there is a missing "/" in the url. Took us hours to figure out what was going wrong.

For example:

The Generated Default URL:

c.src = "http://yourdomain.smartertrack.com/ChatLink.ashx?config=2&id=stlivechat2";

Your Brand Generated URL

c.src = "http://support.yourbrand.comChatLink.ashx?config=2&id=stlivechat2";

Notice the missing "/" in the brand url between "yourbrand.com and ChatLink?

Am I the only one using brands?

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Derek Curtis Replied

8/25/2014 at 11:55 AM

Employee Post

Thanks. I am able to replicate this as well so I will be sure to pass the issue on to the developers.

Derek Curtis COO SmarterTools Inc. www.smartertools.com

Employee Replied

8/27/2014 at 4:21 PM

Employee Post

This issue has been fixed and will be included in our next update.

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