Re: Send / Receive failure
Question asked by Hemen Shah - March 9, 2015 at 6:24 AM
Unanswered
Hi,
 
SM v 13.x latest build.
 
Off lately customers are complaining about send/receive failure with stand error of outlook saying something like "if further problem persists pls contact your ISP / System administrator"
 
Net connection is good as other mails in outlook gets synced properly, but SM related ID gets failed, if i try to reboot the net router then it works fine for a while again this issue comes up.
 
though this points outlook pst file issue too but in mycase pst is within 1GB and even tried repairing it with scanpst file.
 
Other option i see is to increase the wait period but what could be other issue here ?
 
Thanks..
 

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1
When you reboot the router are you being assigned a different IP Address from the ISP? The problem might be SM is adding the IP to the block list (Abuse Detection). Therefore when it happens again check the client IP against the current block list - Manage (spanner) > Current IDS Blocks
0
As replied earlier, i was getting send/receive failure and at same time checked my ISPs IP which is added to block under reason : Denial of Service - POP, checked with user there were no such bulk incoming or outgoing mails.
 
what could be the issue here ?
 
Thanks
1
Hi,
 
Any one facing similar issue to this, send/receive error and on check ISP IP is getting blocked due with DENIAL OF POP, current settings are 50 mails in 10 mins and block for 60 mins, also as per scenario this is more happening where same email id is configured as POP/IMAP in more than 1 system.
 
Thanks

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