Missing Domain Settings Events

Question asked by Michael Barber - 3/6/2015 at 10:24 AM

Answered

I'm looking at this KB, http://portal.smartertools.com/kb/a2801/create-an-event-for-mailing-list-subscribes-unsubcribes.aspx?KBSearchID=635540

and this KB: http://portal.smartertools.com/kb/a2733/get-notified-when-bounced-subscribers-are-removed-from-mailing-lists.aspx

And my interface does NOT have these EVENTS!

The only events I have for mailing list are: Mailing List Added, Mailing List Deleted, and Message sent to Mailing List

How do I get the rest of these events to show up?

I recently updated to version 12.5 so maybe this is something that is an attribute of the previous version?

8 Replies

Reply to Thread

Michael Barber Replied

3/10/2015 at 3:41 PM

Anyone? Anything? I have a feeling this is a bug and believe it is because I upgraded all the way from version 4.0 and the upgrade did not "replace" the legacy EVENTS as a part of the upgrade.

Where are these "events" defined in the software?

Steve Reid Replied

3/12/2015 at 7:29 AM

You might have to open a support ticket to get this straightened out.

Michael Barber Replied

3/12/2015 at 8:10 AM

Yeh, I was think that....

Andrea Free Replied

3/13/2015 at 8:32 AM

Employee Post

Michael,

I agree with Steve that you may need to submit a support ticket in order to get this issue resolved. You should definitely be seeing those events when logged in as the System or Domain Administrator.

Andrea Free SmarterTools Inc. 877-357-6278 www.smartertools.com

Michael Barber Replied

3/13/2015 at 9:11 AM

I opened a case. They basically want me to do a reinstall...so I'm trying to find time now to take down our mail server.....

Michael Barber Replied

3/16/2015 at 9:54 AM

Marked As Answer

I talked with support and despite these KB's not clearly noting it, these features are not available in the professional edition, only the Enterprise edition.

Andrea Free Replied

3/16/2015 at 1:21 PM

Employee Post

Michael, thank you for updating the thread. The KB articles you commented on have been updated to note that they are Enterprise only.

Andrea Free SmarterTools Inc. 877-357-6278 www.smartertools.com

Michael Barber Replied

3/16/2015 at 1:31 PM

Ok, but can you mark my other question http://portal.smartertools.com/community/a1790/automatic-mail-list-cleansing.aspx (unanswered). There has to be another way to do this without upgrading to enterprise. That is a lot of money for this one feature.

Back to Community Threads

Please leave this box unchecked

8 Replies

Reply to Thread

Tags

Related Knowledge Base Articles