Display name sets to N/A and password goes blank

Problem reported by Patrick Hedgepath - 8/18/2014 at 9:07 AM

Submitted

Recently we have had a couple of people call in and say their email was telling them bad password. When we go look at these accounts in the admin portal the username is always N/A and the password is blank. Anybody else run into this problem?

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Tim Uzzanti Replied

8/19/2014 at 11:53 AM

Employee Post

What version of SmarterMail are you running?

Tim Uzzanti CEO SmarterTools Inc. (877) 357-6278 www.smartertools.com

Patrick Hedgepath Replied

8/19/2014 at 1:00 PM

SmarterMail Enterprise Edition
Version 12.3.5318

Brad Kingsley Replied

10/30/2014 at 5:58 AM

We are seeing this same behavior. Has this been addressed in the next release of SmarterMail?

Colton Morrison Replied

3/25/2015 at 5:56 AM

Why is there no response to this thread from SmarterTools?

We just ran into this problem and it's serious, 1234 user accounts can no longer login. Big Problem for SmarterMail!

Employee Replied

3/25/2015 at 9:37 AM

Employee Post

Colton, what version of SM are you currently using? This issue should have been resolved in SM 13.3. Also, did this issue occur after rebooting your server? This issue was known to occur immediately after a server reboot.

Colton Morrison Replied

3/27/2015 at 6:27 AM

Version 11.7. Yes, VM experienced a hard power off due to VM BugCheck (BSOD).

Found the Release notes for that fix here:
http://www.smartertools.com/smartermail/releasenotes/v13.aspx

For others:
Restore the userConfig.xml files for the affected users from backup and restart the SmarterMail Service to resolve. Worked for us.

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