Installing SmarterMail 12 requires C++ 2010 Redistributable, KB2467173 error

Problem reported by Michael Barber - 2/11/2015 at 11:27 AM

Submitted

When I installed Smarter 12 it said it required the C++ redistributable and stopped to install that. I didn't even realize there was software still using C++ from 2010 at this point. However, once this was installed, it apparently has a security update to it contained in KB 2467173. That security update is failing to update. Anyone know how to resolve that?

3 Replies

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Employee Replied

2/13/2015 at 4:41 PM

Employee Post

Hello Michael,

Thanks for the information. To my knowledge we do not have any known issues with the C++ redistributable causing any issues with Microsoft updates. Please let us know the specific error message that is coming from Microsoft or the server upon updating the KB2467173.

I presume the SmarterMail application was successfully installed and is working. If you have continued difficulty please consider opening a Support Ticket so we can evaluate the matter in more depth.

Thanks.

Michael Barber Replied

2/13/2015 at 5:08 PM

The problem appears to be that the version 12 install has an out of date version of C++ 2010 downloaded in the install.

The solution to this problem is "uninstall the C++" that SmarterMail installs and install the C++ 2010 sp1 redistribution from Microsoft.

It appears to be resolved at this point. It was a simple solution.

Joe Wolf Replied

2/13/2015 at 8:47 PM

I seem to remember that on one version of SM 12. Are you running the latest v12? Why not go to 13?

Thanks, -Joe

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