Installing SmarterMail 12 requires C++ 2010 Redistributable, KB2467173 error

When I installed Smarter 12 it said it required the C++ redistributable and stopped to install that. I didn't even realize there was software still using C++ from 2010 at this point. However, once this was installed, it apparently has a security update to it contained in KB 2467173. That security update is failing to update. Anyone know how to resolve that?

Employee Replied

2/13/2015 at 4:41 PM

Employee Post

Hello Michael,

Thanks for the information. To my knowledge we do not have any known issues with the C++ redistributable causing any issues with Microsoft updates. Please let us know the specific error message that is coming from Microsoft or the server upon updating the KB2467173.

I presume the SmarterMail application was successfully installed and is working. If you have continued difficulty please consider opening a Support Ticket so we can evaluate the matter in more depth.

Thanks.