Automatic Mail List Cleansing
Question asked by Michael Barber - February 4, 2015 at 10:56 AM
Unanswered
Simple questions....does SmarterMail have it.  Does SmarterMail have a way to "self clean" an email list.  I've been using SmarterMail for like 10 years now and this is a problem I keep running up against.
 
So any mail list gets "dead" almost immediately, including your own customers.  You don't want a hundred rejected emails...rather you want
1) A nice list of email addresses-only for emails that were undeliverable
2) You also NEED the mail list to "self-clean" itself of undeliverable emails so you don't waste bandwidth and you don't have to "immediately fix every email", but rather than work on fixing it over time.
 
Looking at Mailchimp, its simply too expensive to outsource this for these TWO features which could be easily a part of SmarterMail...or maybe its there and I don't know how to use it.

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Joe Wolf Replied
http://portal.smartertools.com/kb/a2733/get-notified-when-bounced-subscribers-are-removed-from-mailing-lists.aspx
Thanks,
-Joe
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Well that sounds like the right thing....thanks!
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Andrea Rogers Replied
Employee Post
I'm posting a reply so I can mark this thread as answered. Credit to Joe for providing the answer though! Thanks!

Andrea Rogers
Customer Operations Manager
SmarterTools Inc.
877-357-6278

www.smartertools.com

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Thanks
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Michael Barber Replied
I'm looking at this KB now since I have updated, and I do not have an Event Type: choose Mailing List Bounce Removal from the list
 
All that I have is Mailing List Added, Mailing List Deleted, and Message sent to Mailing List
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Michael Barber Replied
No such command in my version of SmarterMail....
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Bruce Barnes Replied
Are you on the most recent version of SmarterMail?
 
 
 
Bruce Barnes
ChicagoNetTech Inc
brucecnt@comcast.net

Phonr: (773) 491-9019
Phone: (224) 444-0169

E-Mail and DNS Security Specialist
Network Security Specialist

Customer Service Portal: https://portal.chicagonettech.com
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Security Blog: http://networkbastion.blogspot.com/

Web and E-Mail Hosting, E-Mail Security and Consulting
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Michael Barber Replied
I'm on 12.5...I shouldn't need the absolute latest version. The KB SAYS: Applies to SmarterMail 8.x - 13.x However, I wonder if its possible then when I upgraded from version 4 to 12.5 there was something "deep" that still has "old" stuff. I did UNINSTALL version 4 first...and then after installing version 8, I installed it as well.
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Michael Barber Replied
It doesn't work. I see the bounces of the email are registered; however, they are NOT automatically removed from the list.
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Michael Barber Replied
In addition, the premise emails that bounce are removed does not hold true either.  I have a fake email address that has bounced 4 times and it still hasn't been removed from the list.  Is there a setting for how many times it has to bounce to be removed?
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Michael Barber Replied
This is not available in the professional edition.
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Michael Barber Replied
This is not available in the professional edition.
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Michael Barber Replied
So since this only works with Enterprise.... 
 
Is there another way to get a nice list of email addresses, but only for emails that were undeliverable.  Can you export a file after the fact, such as to excel, or something to do this.  In fact, the way the SmarterMail feature works by sending an email for every reject is really not a good way anyway. Who wants 550 (or 5,500) emails saying one email address was bad.  I need ONE (1) excel spreadsheet with ALL the bad emails in it, that I can hand to a secretary.
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Andrea Rogers Replied
Employee Post
Hi Michael, there are no workarounds for this Enterprise feature aside from using an external, third party mailing list software.

Andrea Rogers
Customer Operations Manager
SmarterTools Inc.
877-357-6278

www.smartertools.com

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Michael Barber Replied
Yeh, the enterprise feature was really a workaround at the beginning. We need a feature of being able to compile this as a list of emails that need to be "CLEANED" out of the list. Auto clean is not good enough because you always have "business processes" off of the mail server that have to be cleaned and maintained as well. That's the problem with paying for the feature...it really doesn't deliver what someone would want anyway. Thousands of "failed" email notices is not useful.

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