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Haven't received any emails all day
Problem reported by Christie Steinbock - 2/3/2015 at 3:48 PM
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I CCed myself on a couple of emails and realized they never arrived in my inbox.  I sent myself a couple of test messages from a different email account and they haven't arrived in my inbox either.  This was working fine yesterday.  I am the only one who can make changes and haven't done anything.  I'm not sure how to go about reporting this or getting help with this.  I've sent emails today and they are appearing in my sent box so I'm assuming those were sent fine.

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0
Linda Pagillo Replied
2/3/2015 at 3:50 PM
Hi Christine. Have your checked your Junk folder in your webmail account?
Linda Pagillo Mail's Best Friend Email: linda.pagillo@mailsbestfriend.com Web: www.mailsbestfriend.com Authorized SmarterTools Reseller Authorized Message Sniffer Reseller
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Christie Steinbock Replied
2/3/2015 at 3:53 PM
Yep, it's empty.
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Linda Pagillo Replied
2/3/2015 at 3:55 PM
Have you checked your Smartermail smtp logs to see if the messages made it to your server? There may be something at the Smartermail smtp level that are blocking them such as RBLs set up at the Incoming Connection Blocking level.
Linda Pagillo Mail's Best Friend Email: linda.pagillo@mailsbestfriend.com Web: www.mailsbestfriend.com Authorized SmarterTools Reseller Authorized Message Sniffer Reseller
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Christie Steinbock Replied
2/3/2015 at 4:05 PM
How would I do this?
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Christie Steinbock Replied
2/3/2015 at 4:06 PM
I keep reading that I should be able to go to Settings>Log Settings, but I don't have a Log Settings option.
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Linda Pagillo Replied
2/3/2015 at 4:20 PM
What you need to do is log into your Smartermail admin interface as the server admin. Once in, Go to Manage>View Logs. You can view all of your logs from that screen.
Linda Pagillo Mail's Best Friend Email: linda.pagillo@mailsbestfriend.com Web: www.mailsbestfriend.com Authorized SmarterTools Reseller Authorized Message Sniffer Reseller
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Employee Replied
2/3/2015 at 4:21 PM
Employee Post
Log in as the system admin, then go to Manage | View Logs. You may also have to go to Settings | Log Settings | Log Detail Levels and set the log(s) to Detailed.
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Joe Wolf Replied
2/3/2015 at 7:13 PM
There are many reasons that could cause this that has nothing to do with SmarterMail. Is the domain expired? Are your MX records pointing to your SmarterMail server? We would need your domain information to do a proper diagnosis.
Thanks, -Joe
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Heimir Eidskrem Replied
2/3/2015 at 7:34 PM
If you are not the server administrator then contact your hosting provider.
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Neill Toms Replied
2/4/2015 at 11:09 AM
Test your mail server using www.mxtoobox.com and check everything points and responds.
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