E-Mail window too small, can't resize

Problem reported by Severin Kreuzmayr - 7/24/2014 at 4:32 AM

Resolved

When opening a e-mail in webmail within Firefox the new window (popup) has about the size of the button on the top and that's it. The body/text of the mail is not visible and Firefox won't let you resize to see it.

I noticed the issue first a couple of versions ago with the Firefox BETA. Since it was only in the BETA, I didn't give it more thought. However, it seems the issue came into the latest stable version 31.0.

Is there something SmarterMail can do? Or perhaps can I resolve this by configuring my IIS 8?

PS: Current workaround is to set browser.link.open_newwindow.restriction to 0 so the Firefox opens a new tab instead of a window.

12 Replies

Reply to Thread

Keith Arnold Replied

7/24/2014 at 5:42 AM

Hi,

I see the same error in Firefox v31 It appears to be a problem with forms in popup boxes, compose email, reminders popup, new calendar event all start out normal size then shrink down to 100px high. There may be others that I've not seen yet.

They all appear to have a variation on the following div

<div id="Scrollable" class="ContentDiv tinted" style="overflow: hidden; height: 100px;">

which gets reset back to 100px even if you try and expand the window.

This doesnt appear to cause a problem in IE v11 other than I dont use IE.

it works fine in Chrome, and the same div shows up as:

<div id="Scrollable" class="ContentDiv tinted" style="overflow: hidden; height: 567px;">

Regards

Keith

Mike Saunders Replied

7/24/2014 at 6:22 AM

i got this problem, got 10 support tickets this morning with my clients reporting they cant write a new email die to the window keeps resizing to a small size...

any ideas on a fix... i cant tell all my users to stop using firefox

Jonathan Pruitt Replied

7/24/2014 at 11:55 AM

I'm having the same problem. Any ideas?

Jonathan Pruitt

Bruce Barnes Replied

8/3/2014 at 9:00 AM

Upgrade to the latest version of SmarterMail 11.7.5318 or 12.3.5318 and this will resolve your issue with window resizing in Mozilla 31.

FYI, an upgrade for Mozilla, to bring it to 32, was released last week, as well, but the upgrade of SmarterMail to 11.7.5318 or 12.3.5318 is still required to address the window resizing issues.

Bruce Barnes ChicagoNetTech Inc brucecnt@comcast.net Phonr: (773) 491-9019 Phone: (224) 444-0169 E-Mail and DNS Security Specialist Network Security Specialist Customer Service Portal: https://portal.chicagonettech.com Website: https://www.ChicagoNetTech.com Security Blog: http://networkbastion.blogspot.com/ Web and E-Mail Hosting, E-Mail Security and Consulting

Derek Curtis Replied

8/11/2014 at 2:35 PM

Employee Post

Just in case anyone reviews this in the future, with the release of Firefox 31 a bug was introduced that impacted window resizing of both SmarterMail and SmarterTrack. These issues were resolved with a minor release that was made public on July 24th.

Derek Curtis COO SmarterTools Inc. (877) 357-6278 www.smartertools.com

keith hofer Replied

9/1/2014 at 3:08 PM

how / where do i get the latest release, i am using smartermail as provided by enom?

Steve Reid Replied

9/2/2014 at 7:59 AM

Ask your provider to update

Robert Pritchard Replied

10/16/2014 at 7:49 AM

I am on Firefox 33 and the problem continues. The REPLY popup window does not fully open. Attempts to resize result in the window restoring itself to the small size.