Smartermail keeps crashing
Problem reported by Chris Danks - 11/29/2013 at 2:51 PM
we are using SM 11.7 Enterprise
Whenever someone makes a change in Plesk CP, when plesk talks to SM its crashing.
when we go to the SM page, it says:

Server Error in '/' Application.

No connection could be made because the target machine actively refused it

the service is still running, if we restart the MailService.exe process it starts working again.
We originally thought this was a Plesk issue and opened up a ticket with Parallels, however they have said its an issue with Smartermail and I should contact smartertools.
As its a Bank holiday i thought i would post on the forums to see if anyone else knows the fix to this, as likely no support available until next week.
nothing is in event viewer about this, ie a crash log as the service does not stop to log anything.

4 Replies

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Caleb Finlay Replied
Did you find a fix? We too are having this issue...
Altair Vanzin Replied
Having the same issue here, any updates on this issue?
Altair Vanzin Replied
I've contacted the SmarterMail support and solved this issue. Just kill the mailservice.exe process and restart the service. That should solve this issue.
Steve Reid Replied
I would hardly call that solving the issue...

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