Impersonate not working in Firefox 35.0

Problem reported by Daniel TheEmailGuy - 1/13/2015 at 9:30 AM

Not A Problem

Impersonate is no longer working in Firefox on my computer. I'm using Firefox 35 on Windows 7 32bit. Whenever I try to use the impersonate function, instead of opening a new tab with the user's address as it normally should, the window kind of jumps and then nothing happens. No extra tabs are opened and I'm still looking at whatever Manage screen was open when I clicked.

5 Replies

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Employee Replied

1/13/2015 at 10:55 AM

Employee Post

Hi Daniel. I just tested this behavior with Firefox 35 and SmarterMail 13 on a Windows 7 machine, and it worked as expected. I would recommend clearing out all temp files/cookies from your Firefox browser, and then trying again.

Daniel TheEmailGuy Replied

1/20/2015 at 3:13 PM

I tried that and it didn't work.

It turns out that Firefox was blocking Impersonate as a popup. It just didn't tell me that it was blocking it or prompt me with an obvious "undo" function. I added our server to the safe sites list and it worked properly.

Oddly enough, other smartermail windows that open up second tabs (like manage domain) were working fine. No idea why impersonate functions differently in Firefox.