Why is it I search for "Charles" (without quotes) I get tons of results (which I don't want) yet when I search for the persons last name of "Vanderstelt" (again without quotes) I get zero results. Under Charles I get 36 results. Of which, 30 are from Mr. Vanderstelt. Something is seriously wrong. I can understand filtering out basics of AND, THE, A, AN, etc. but not peoples names.

 

The results are 100% the same whether I am in the folder the person is in or if I am using the search function within SmarterMail. We are on v13.1 Enterprise (latest version as of this email). The mailbox is relatively small at 1.2 Gig overall.

 

This seems like a serious problem and would like to know how to fix?