Receive emails at smarter mail and set up web interface
Question asked by Stefan Danov - 1/12/2015 at 4:22 PM
Hello all and thank you in advance for reading this topic,
I've set up a windows server 2008 on an old PC I bought. I wanted to implement and start using SmarterMail on it. I've done the setup for it had no issues for it. I own 3 domains, one of which is awesomeworld.info. I've previously configured its MX records to point to my external IP and set up a port forwarding on my router. My ISP supports this since I've already set this up once on my laptop, running Windows 7 Ultimate and it received emails. As the laptop was the primary one set for the configuration of the internet settings (long story short, I'm at a dorm), I was previously able to receive emails to the laptop. Now, the port forwarding has already been reset to point to the PC's local IP address, not the laptop, since the PC will be used for the mail server. Emails can now be sent out and received normally (tested with 2 users) but nothing is received back (Example: If I email user@gmail.com, they receive it, but if user@gmail.com responds, user@awesomeworld.info doesn't receive the message. No immediate bounceback is received on Gmail, which leads me to believe there is something not quite right with the ports or the configuration on the PC). No telnet can be ran from the cmd, as it popups an error saying "Connecting to 25...Could not open connection to the host, on port 23:Connect failed"when telnet 25 is written in the Command Prompt. When telnet awesomeworld.info 25 is written, it pops up 220 awesomeworld.info. My current records for this domain all point to the external IP address, except for the MX record which points to my host. All of these can be seen at http://digwebinterface.com/?hostnames=awesomeworld.info&type=ANY&useresolver= . However, according to the article at http://portal.smartertools.com/kb/a2646/cannot-receive-incoming-mail-messages.aspx , when I entered netstat -abnp tcp , I saw SmarterMail's web service as LISTENING on port 25.
My questions are: What do I need to do to receive emails at the SmarterMail?
And how can I get a web interface running for the SmarterMail?
Thanks for your time and please let me know if you need further information on this topic, I'll do my best to explain.
EDIT: If this will help, I have an IIS on the server and moved the SmarterMail there as per instructions from the article http://portal.smartertools.com/kb/a2766/set-up-smartermail-as-an-iis-site-iis-7_0-7_5.aspx

4 Replies

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Nikolaj Ivancic Replied
My situation is completely identical to yours, so I subscribed myself to your thread as any answer may help both of us
Employee Replied
Employee Post
Hi Stefan,
Have your verified that you ISP is allowing port 25 traffic though?  When I tried to telnet to your mail server at mail.awesomeworld.info on port 25 I am not able to receive any connection.  Usually this means port 25 is being block by your ISP or perhaps your firewall.  Please verify that port 25 is not being blocked.
Stefan Danov Replied
Awesome response Brian,
Although not a full info, definitely a pointer. Here's what I did that now makes SmarterMail run like a charm and receive emails. Indeed root cause of this issue was the ports. I went to my Firewall (Start> type Firewall in the search field and open Windows Firewall with Advanced Security.) , clicked on properties in the right side in the Windows Firewall with Advanced Security field, and by default, incoming connections were blocked. So just change the Inbound connections to Allow and voilá - mail is now received normally. No older test messages have come through whatsoever, so it's likely that mailing servers won't attempt to retry earlier messages (or will, it depends), so to test things out, I sent a test message and it went through.
Thanks again for the prompt help.
User Replied
Hi Stefan I am glad I was able to point you in the right direction.

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