Mails Sent from SM going to Spam on Major Providers

Question asked by Chinmay Khandekar - 1/12/2015 at 9:10 AM

Unanswered

Hi,

Since Day 1 of usage we were being marked as Spam on all major webmail providers (ie: gmail)

We have enabled SPF on Domain name End, But SmarterMail detects it as NO SPF.

All Tests for E-Mails show mails have SPF as passed!

We have enabled DomainKeys Signing. DKIM Signing & Certificate with DNS

Please advise.

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Bruce Barnes Replied

1/12/2015 at 1:51 PM

Can you supply your domain name so we can take a look at how you are configured?

Bruce Barnes ChicagoNetTech Inc brucecnt@comcast.net Phonr: (773) 491-9019 Phone: (224) 444-0169 E-Mail and DNS Security Specialist Network Security Specialist Customer Service Portal: https://portal.chicagonettech.com Website: https://www.ChicagoNetTech.com Security Blog: http://networkbastion.blogspot.com/ Web and E-Mail Hosting, E-Mail Security and Consulting

Chinmay Khandekar Replied

1/13/2015 at 12:51 PM

Hi, Sure easyreach.co.in!

Bruce Barnes Replied

1/13/2015 at 4:01 PM

You test good at DNSSTUFF.COM: http://www.dnsinspect.com/easyreach.co.in/1421189489

Your MX server tests OK:

but I cannot TELNET to your server - check your FIREWALL settings and make certain your INBOUND connections are open for all of your SmarterMail ports.

you should also make certain your ports are properly mapped to the PUBLIC IP ADDRESS in your SmarterMail settings.

telnet easyreach.co.in 25

Connecting To easyreach.co.in...

Could not open connection to the host, on port 25: Connect failed

Chinmay Khandekar Replied

1/13/2015 at 8:54 PM

Hi, I checked my firewall I have created a custom Firewall Rule for SmarterMail C:\Program Files (x86)\SmarterTools\SmarterMail\Service\Mailservice.exe allowing all Ports! For Inbound Traffic. I should enable it for outbound too?

Steve Reid Replied

1/14/2015 at 6:25 AM

Your MX record is for smail.cspacehostings.com, is that actually your smartermail instance?

Because it seemed fine...

Chinmay Khandekar Replied

1/15/2015 at 4:00 AM

Hi, Yes It is my Instance. But EasyReach.co.in is the Domain which I have added through it! But Its SPF shows NONE! Although these are going to SPAM.

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