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.grp is corrupt

Question asked by Uwe Degenhardt - 1/9/2015 at 10:27 AM

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We have SM 9.4 Enterprise

Unfortunately I got

Exception: The group file e:\directorya\directoryb\customer1\Users\mailbox1\Mail\Inbox\xxx.grp is corrupt

(The mailboxes doesn't show any new eMails anymore).

What could be the best way to get out of it ?

We don't have a current backup of the mailbox and the above mailbox is used with IMAP only and has a complex folderstructure (built via WebInterface) build from the user.

Any ideas ?

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Uwe Degenhardt Replied

1/9/2015 at 11:50 AM

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ok. Here is my update. I saw that the .grp-file is 0Byte. So I had overwritten it with a file on a folder beyond the one which is corrupted. Now at least the mailbox is working. :-) But I didn't see the missing mails ? :-O Any clues where they are ?

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Steve Reid Replied

1/13/2015 at 12:34 PM

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You would need to restore the corrupt file from a good backup.

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WebControl GmbH Replied

2/13/2015 at 7:11 AM

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Do somebody know an any tool to check an grp-file for corruptness?

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Uwe Degenhardt Replied

2/13/2015 at 7:29 AM

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I would be interested in an answer too. The only thing I can say is, that you can see the error-messages in the IMAP-log-file. Did you check it ?

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echoDreamz Replied

9/18/2017 at 2:38 PM

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Created a utility you can download here https://1drv.ms/u/s!AnLJ8H2HLbsEl1Wx11V6Zvh5HUQT simply extract it, edit the batch file to match your SmarterMail root domains path, save and close, run the check.bat and you are good to go.

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Uwe Degenhardt Replied

9/18/2017 at 9:04 PM

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Thanks! I will use it, when this happens for me again. Altough in 14.4 it has not reappeared again yet.

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