When connecting to SM 12 using Outlook 2007 via IMAP, and a user deletes a message, the message does not go to Deleted Items gets strike-though instead.

Question asked by Justin Barta - 1/5/2015 at 12:35 PM

Unanswered

I'm aware that Outlook 2007 does not support moving an item to deleted items but instead makes the message "strike-though" or marked as deleted. Only to be purged when a users selects or changes folders.

1. Can smartermail be configured to move "strike-though" items to the deleted items folder?

2. Does Outlook 2007 not support X-LIST folders?

2. Or does SM provide a work around for this issue?

Figured I'd asked even though its a long shot.

Steve Reid Replied

1/6/2015 at 7:13 AM

You can simply set the view in Outlook to hide strike through.

Justin Barta Replied

1/6/2015 at 1:37 PM

Yes however the item is still deleted vs moved to the deleted items folder.

Steve Reid Replied

1/6/2015 at 1:43 PM

You can update your outlook to a newer version.

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