Question asked by Mike Roe - 1/5/2015 at 9:07 AM
I did an import of about 10 users from a csv file and now i cannot delete them.  Can anyone help me figure this out?  I have to do this with 150 users but wanted to make sure I could work with users before I imported all of them.
Version 13.1
I see an ASP error that states user doesnt exist but under folder for domain it has the users listed
Here is the event error
Event code: 3005 
Event message: An unhandled exception has occurred. 
Event time: 1/5/2015 11:25:13 AM 
Event time (UTC): 1/5/2015 4:25:13 PM 
Event ID: b4ba9638a1104cb78454150302053609 
Event sequence: 72 
Event occurrence: 11 
Event detail code: 0 
Application information: 
    Application domain: b0179c3-1-130649389333453309 
    Trust level: Full 
    Application Virtual Path: / 
    Application Path: E:\Program Files (x86)\SmarterTools\SmarterMail\MRS\ 
    Machine name: MAIL 
Process information: 
    Process ID: 3892 
    Process name: SMWebSvr.exe 
    Account name: NT AUTHORITY\SYSTEM 
Exception information: 
    Exception type: Exception 
    Exception message: User does not exist.
Mike Roe

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Mike Roe Replied
If this cannot be changed how can i delete the 10 emails that were created in the users part of the domain without issues
Steve Reid Replied
Marked As Answer
You can stop the service and remove the folders. As long as you are certain the users are not configure within smartermail.

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