Incoming gateway logs

Question asked by Heimir Eidskrem - 12/23/2014 at 8:59 AM

Unanswered

Trying out Smartermail as an incoming MX gateway.

Its accepting mail and forwarding it to the mail servers so thats working.

I can't find any logs on the gateway server?

No smtp or delivery logs?

Am I missing something here?

A gateway without logs makes it a bit useless.

4 Replies

Reply to Thread

Scarab Replied

12/23/2014 at 11:36 AM

Heimir,

SmarterMail keeps its logs in the path specified under SETTINGS > LOG SETTINGS > LOG FILES > LOG PATH. I would highly recommend setting at least your SMTP and DELIVERY logs to "Detailed" under the LOG DETAIL LEVELS tab. (when using SmarterMail as a Gateway then SMTP is for incoming email and DELIVERY is for outgoing email...all spam checks and their results will be listed in the DELIVERY log)

SmarterMail comes with a built-in Log Parser that you can access under MANAGE > VIEW LOGS. Select the Date or Date Range and the Log you want to search and your search string (and generally you would want to select the checkbox "Display Related Traffic") to get your results.

Heimir Eidskrem Replied

12/23/2014 at 11:56 AM

Thank you for your reply. I am aware of how smartermail logs work. We have been running smartermail for years but this is the first time we are trying it as a gateway. SMTP is set to log detailed but nothing shows up in logs. I have nothing turned on for spam filtering. It should still record the smtp traffic to be useful.

Scarab Replied

12/24/2014 at 2:36 PM

Have you tried opening the raw \Smartermail\Logs\YYYY.MM.DD-smtpLog.log in something like Notepad++? We run two Smartermail servers in gateway mode and have found that once a day's log gets greater than around 500MB (for a Smartermail gateway handling around 65K of emails a day they can easily get to 2000MB or larger when set to "Detailed") the View Logs function in SmarterMail's web interface tends to stop showing any results regardless of your search criteria. If the raw logs are populated but just aren't searchable with the web interface there is a SmarterMail Log Analyzer that you can run server-side for searching the logs ( https://portal.smartertools.com/kb/a2937/smartermail-log-analyzer.aspx).

Heimir Eidskrem Replied

12/24/2014 at 2:51 PM

Finally figured it out. The webadmin shows the logs to be in d:\smartermail\logs but its putting them in c:\smartermail\logs. We use baretail to view logs by the way. I like how you can tag in colors. makes things easy to find. Thanks...

Back to Community Threads

Please leave this box unchecked

4 Replies

Reply to Thread

Tags

Related Knowledge Base Articles