SmarterMail's Chat Feature Not Available After Upgrading from 8.x to 13.x

Question asked by Michael Graveen - 12/22/2014 at 8:29 AM

Answered

Hello,

Over the weekend, I upgraded SmarterMail Enterprise from 8.x to 13.1.5451. I followed the directions in the “Major Upgrade of SmarterMail” http://portal.smartertools.com/kb/a2856/major-upgrade-of-smartermail.aspx?KBSearchID=624834

Everything seemed to upgrade fine but I do not have any Chat Feature. XMPP is checked on the domains. I run SmarterMail on an IIS web site (IIS 7.5). I’m trying to follow “Enable SmartMail’s Chat Feature” http://portal.smartertools.com/kb/a2698/enable-smartermails-chat-feature.aspx?KBSearchID=624838

What I don’t see is the tab “Service Access” that’s supposed to be there when I edit a user. I have an instance of SmarterMail Free 13.x running on another system and it does have the Chat enabled. I don’t have a “Service Access” tab on this one either. Has anyone run into this issue? Any help would be appreciated.

Thanks,

Mike

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Employee Replied

12/22/2014 at 2:36 PM

Employee Post Marked As Answer

Hi Mike,

For the service access tab not showing you can enable this by log into SmarterMail and edit the domain then go to the features tab. From there just check the box and save. For chat not working is this just in the web interface or for chat clients also?

Michael Graveen Replied

12/22/2014 at 3:05 PM

Hi Brian, Thanks! That was the piece I was missing. Is there a way to mass propagate these settings or do I need to turn them on user by user? Mike

Employee Replied

12/22/2014 at 4:03 PM

Employee Post

Michael, check "Enable Live Chat (XMPP) access" under DomainAdmin -> Domain Settings -> Advanced Settings -> User Propagation -> Service Access to propagate that setting to all domain users. If it's not set to "Yes", you can change it in "Default User Settings" before propagating it.

Michael Graveen Replied

12/28/2014 at 7:46 PM

Thanks Robert. I appreciate the help. Mike

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