Auto responder not working
Problem reported by Carla Van Tiel - 12/21/2014 at 5:48 PM
Submitted
I have set up my auto responder but it fails to send a response to any of the test emails I have tried...any suggestions??

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Employee Replied
Employee Post
Can you let us know what the auto responder is set to when you login as the system admin (Security | Option tab)?  Also the email you are testing with is this from a live domain or a test domain?
1
CharlesWorks Replied
I am having this difficulty as well. The security setting was set at requiring SPF and it failed testing from my own account charles@charlesworks.com which does use SPF (and is on the same mail server as the account that does not work). I changed the settings to simply "Enabled" and it still does not work. Any direction would be most helpful as the client is away and hoping we will resolve this.
Take care,
Charles - Please LIKE US at http://facebook.com/CharlesWorksLLC
and connect with me at http://linkedin.com/in/charlesworks

"Bridging the gap between geeks and everyone else since 1998."

CharlesWorks for YOU!
CharlesWorks, LLC, Peterborough, NH 03458-1645 http://CharlesWorks.net
- Domains - Hosting - Web Design - WordPress - Social Media Updating - Search Engine Optimization -

603-924-9867 office
0
CharlesWorks Replied

I am having this difficulty as well. The security setting was set at requiring SPF and it failed testing from my own account charles@charlesworks.com which does use SPF (and is on the same mail server as the account that does not work). I changed the settings to simply "Enabled" and it still does not work. Any direction would be most helpful as the client is away and hoping we will resolve this.
Take care,
Charles - Please LIKE US at http://facebook.com/CharlesWorksLLC
and connect with me at http://linkedin.com/in/charlesworks

"Bridging the gap between geeks and everyone else since 1998."

CharlesWorks for YOU!
CharlesWorks, LLC, Peterborough, NH 03458-1645 http://CharlesWorks.net
- Domains - Hosting - Web Design - WordPress - Social Media Updating - Search Engine Optimization -

603-924-9867 office

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