Unread message count is wrong
Question asked by Jennifer Morandi - December 18, 2014 at 9:05 AM
My inbox shows 4 unread messages, but when I filter by "unread" it doesn't show any unread messages. 


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Andrea Rogers Replied
Employee Post
Hi Jennifer,
What version are you running and what browser are you in? I'm on 13.1 in Chrome and currently have 2 unread messages: one in my Junk E-mail folder and one in my Portal Activity folder. When I click on each of those folders and apply the Unread filter, it works as expected. 
One thing to double check - when you apply the Unread filter, are you in your inbox or another folder? The filter will only apply to the folder you're currently in. 
Andrea Rogers 
Communications Specialist 
SmarterTools Inc. 
(877) 357-6278 

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