How to suppress auto-response for tickets from specific email addresses?
Question asked by Michael Woffenden - December 18, 2014 at 6:07 AM
Answered
We want to be able to suppress the auto-response when an incoming ticket is created by (i.e. sent from) specific email addresses.
 
Is there any way to do this?

Michael Woffenden, Founder and President, Information Results Corporation

SmarterTrack licensee since 2008

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To prevent an auto-responder to a specific email address login as the system admin and go to Settings | System Settings | Set up | Emails and enter in the email address in the options tab. After that has been saved the next time an email is received by the email address no auto-responder should go out.
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How is this performed in v11.x? The menu system has completely changed and I don't see this option.
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Ben Santiardo, Programmer Analyst
Eastern Suffolk BOCES

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