How to suppress auto-response for tickets from specific email addresses?

Question asked by Michael Woffenden - 12/18/2014 at 6:07 AM

Answered

We want to be able to suppress the auto-response when an incoming ticket is created by (i.e. sent from) specific email addresses.

Is there any way to do this?

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Employee Replied

12/18/2014 at 12:38 PM

Employee Post Marked As Answer

To prevent an auto-responder to a specific email address login as the system admin and go to Settings | System Settings | Set up | Emails and enter in the email address in the options tab. After that has been saved the next time an email is received by the email address no auto-responder should go out.