Today we have received 2 reports of user's inboxes not in sync with SmarterMail 13.1. In both cases there were messages contained in their SM inbox that were not on the users desktop client (one is using Outlook 2013 via ActiveSync and the other is using Apple Mail via Exchange). However, in both cases, the missing messages were on both user's phones (both iPhones).
For the Mac user I had them "Rebuild" the mailbox but the missing messages still did not appear.
Does anyone know why some messages that are stored on the SM server are making it the user's phones but not their desktop clients?