Notes synchronisation - confusing help and knowledge base entries

Question asked by Webio - 12/9/2014 at 2:33 AM

Answered

Hello,

how notes can be synchronised between Outlook 2013 and SmarterMail Server? Lets take a look here:

http://portal.smartertools.com/kb/a2877/syncing-with-smartermail.aspx

Where we have first info:

SmarterMail is a powerful collaboration mail server that supports the synchronization of emails, calendars, tasks, notes, and contacts on desktop applications like Microsoft Outlook and over-the-air synchronization for most popular mobile devices and tablets.

where notes are mentioned but there are no information about notes synchronisation across all proposed scenarios. So are they suppose to be synchronised or not?

In Activesync protocol description in another KB article:

http://portal.smartertools.com/kb/a2922/explanation-of-exchange-activesync-push-functionality.aspx?KBSearchID=622858

we have

Microsoft Exchange ActiveSync (EAS) is available as an optional add-on to a SmarterMail Enterprise license. EAS uses direct push technology to sync email, calendars, and contacts, as well as tasks, notes and folders on those supported devices, in real time to smartphones, tablets, and Outlook 2013. Below is an explanation of the EAS push functionality when used with SmarterMail.

so now I'm asking they are or not being synchronised?

Regards

4 Replies

Reply to Thread

Employee Replied

12/9/2014 at 3:28 PM

Employee Post Marked As Answer

Good day Webio,

Thanks for the inquiry. As of SmarterMail 12.1.5224x we do support and have Notes synchronized with SmarterMail.

FIXED: Syncing notes using Exchange ActiveSync now functions correctly.
FIXED: Syncing notes using Exchange Web Services now functions correctly on Outlook 2011 for OSX.

Please confirm that you are on the current release of SmarterMail and if you have any further difficulties to reach out to our Support team and submit a ticket.

Thank You.

Webio Replied

2/25/2015 at 4:31 AM

Hello, I've created support ticket for tasks and notes sync. Tasks sync only SM -> Outlook (I can edit tasks from Outlook but they must be created in SM Web interface and during saving task categories are being lost and converted to N/A in SM Web Interface) and notes are not being synchronised at all. Regards