Welcome to the SmarterTools Support Portal

Our portal offers users a number of support resources, from the ability to initiate tickets and live chats with our agents to self-help resources via our Knowledge Base, Community, and Online Help. For more information and answers to commonly asked questions, see the SmarterTools Support Policy.

To fully participate in this Support Portal, a SmarterTools account is required. To request an account, please submit a ticket to the Sales Department using the Tickets button above.

 

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Recent Articles

NOV1
The New SmarterTools - This December

We’re fast approaching the end of 2018 and we’re looking to leave it behind with a bang. There are a TON of exciting improvements coming -- some of the biggest we’ve ever made -- and we are essentially re-creating SmarterTools as a brand new company. We feel the time is right to give customers more of what they want: That means making wholesale changes to the company, how we're branded, what we have to offer and how we're offering it.

SmarterTools Blog
SEP10
Exciting SmarterTrack 15 Community Features

As you all know, we use our own products and we often run ALPHA or BETA versions for testing and so that customers can benefit from upcoming features. With that said, SmarterTrack 15.x is just around the corner, and we’re going to be upgrading our installations which means YOU will be seeing some changes within our Portal and Community before anyone else! Check out some of the exciting Community changes that are coming.

SmarterTools Blog
JUL19
SmarterMail 17.x Coming Soon (UPDATED)

As some of you might know, we started our SmarterMail 17.x BETA in March. We’ve paused BETA releases for the last six weeks or so, however, and want to explain why. We definitely hit some roadblocks, which changed our direction, but the end result is very positive! Below, we’ll discuss some of what we’ve learned, some of the changs you can expect, and then, finally, we’ll lay out the roadmap for the next couple of BETA releases.

SmarterTools Blog
JUN15
SmarterTrack 14 Now Available

We're pleased to announce the release of SmarterTrack 14! With a number of back end improvements, plus the introduction of Forms, the ability for Organization members to see all tickets from their respective Organization, privacy and cookie policy additions and more, SmarterTrack 14 is a huge update to our customer service platform.

SmarterTools Blog