Welcome to the SmarterTools Support Portal

Our portal offers users a number of support resources, from the ability to initiate tickets and live chats with our agents to self-help resources via our Knowledge Base, Community, and Online Help. For more information and answers to commonly asked questions, see the SmarterTools Support Policy.

To fully participate in this Support Portal, a SmarterTools account is required. To request an account, please submit a ticket to the Sales Department using the Tickets button above.


Like, Follow, Learn, Circle and Connect

Search the Portal

Recent Articles

SmarterMail 17 - What's on the Horizon

As some of you may know, we’re in the process of working on SmarterMail 17.x, which will roll out in at least a BETA form in Q1 2018. Here is what we are working on, including: MAPI, Two Factor Authentication, Single Sign On and other feature additions that are geared towards users. However, we haven't forogotten about domain and system administrators either. New features for them includes: rotating mail IPs, editable brute force detection rules, custom header creation and more!

SmarterTools Blog
Important Info for Outlook 2016 and EAS Users

When you work with a company like Microsoft over a 30 year span, you see many ups and downs. We have found MANY issues with MANY Microsoft products throughout the years and we’ve worked with various levels inside Microsoft to resolve them...That said, we’ve noticed that in the last few years Microsoft was reacting slower and slower to resolving issues related to EAS in Microsoft Outlook. And with Microsoft’s September 12th automatic update of Office 2016, they removed EAS functionality...

SmarterTools Blog
SmarterMail 16 is Now Available!

When we set out to build SmarterMail we did so with a specific goal in mind: to build a 100% web-driven interface that would allow system administrators and domain administrators to manage every aspect of the mail server from anywhere...SmarterMail 16.x is the next evolution of that idea, and it ushers in a revolution in web-based email administration as well as end user capabilities.

SmarterTools Blog
SmarterTrack 13 BETA Now Live

We are extremely excited to announce the BETA of SmarterTrack 13.x. Download it today and see what’s new in the next iteration of our powerful and extremely popular customer service and issue tracking platform.

SmarterTools Blog