Send and Receive Email From Third-Party Accounts

These days it's rare for someone to have, and use, a single email address. That's why SmarterMail's SMTP Accounts and Message Retrieval functionality are so great: they allow users to easily manage multiple email accounts from one interface.
 
Users can utilize Message Retrieval to import messages from Gmail, Yahoo or any other mail account directly in the SmarterMail Inbox or separated in their own folders. In conjunction with this, SMTP Accounts can be added to allow users to choose an account to send from when sending an email. Using these two features together means you have a single webmail interface to use for virtually any email account you have across the Internet. NOTE: These features are only available if IMAP/POP Retrieval and SMTP Accounts have been enabled for the domain. If these options cannot be found in Advanced Settings, please contact your administrator. 
 

Applies to SmarterMail 8.x-15.x

Follow these steps send messages from third-party email accounts by adding an SMTP Account:
 
  1. Log into SmarterMail as a user.
  2. Click on the Settings icon.
  3. Expand the My Settings and Advanced Settings folders in the navigation pane and click on SMTP Accounts
  4. Click New in the content pane toolbar. The SMTP Account settings will load in a modal window. 
  5. In the Server Address field, enter the address for the external email server. Typically this takes the form of "mail.example.com". 
  6. Port 25 is the standard port used for SMTP communication. In most cases, this will be unchanged, however, if a different port is required due to an ISP blocking port 25 or other reasons, adjust the Port with this field. 
  7. In the Email Address field, enter the full email address of the account that will be used to send email. For example, joe@example.com.
  8. Enter the Username and Password of the third-party email address to authorize the account. In most cases, the Username will match the Email Address entered above. 
  9. All other settings are optional.
  10. Click Save in the content pane toolbar.  
 
Follow these steps to import messages from a third-party email account with Message Retrieval:
 
  1. Log into SmarterMail as a user.
  2. Click on the Settings icon.
  3. Expand the My Settings and Advanced Settings folders in the navigation pane and click on Message Retrieval
  4. Click New in the content pane toolbar. The Message Retrieval settings will load in the window. 
  5. Using the Type dropdown, select the message retrieval method: POP or IMAP. POP and IMAP retrieval will both download email messages from another account's inbox and deliver them to your SmarterMail inbox (or the specified folder). The primary difference between the two is that a POP account will generally retrieve messages from the server, then delete them from the originating server, while an IMAP account will leave messages on the server by default. (If POP'd messages should remain on the server, the setting Leave messages on server must be checked.)
  6. In the Server Address field, enter the address for the external email server. Typically this takes the form of "mail.example.com". 
  7. The standard port for IMAP retrieval is 143, while POP retrieval uses 110. Leave the Port field as is, unless an alternate port is required. 
  8. Enter the Username and Password of the third-party email address to authorize the account. In most cases, the full email address should be used in the Username field. For example, joe@example.com.
  9. Use the Retrieval Method dropdown to choose whether messages will be imported by manually clicking the Retrieve button in the content pane toolbar or if messages will be automatically imported every 10 minutes. 
  10. Select the folder where imported messages should be delivered. If POP retrieval is utilized, select a SmarterMail folder from the Destination Folder dropdown. If using IMAP retrieval, choose the Folder Transfer Method. (Unlike a POP connection, IMAP allows existing folders to be brought into SmarterMail. This is a benefit of using IMAP as your connection type.) If messages should be imported in their own subfolders, select the Destination Folder from the list. 
  11. Choose whether messages should be subject to spam and content filtering and whether SSL should be required by checkmarking the corresponding settings.
  12. Click Save in the content pane toolbar.
NOTE: When using Gmail for IMAP or POP Retrieval, you must enable first the 'Allow less secure apps' setting within Gmail. To find this setting, go to myaccount.google.com. Under 'Sign-in & Security,' click on 'Connected app & sites.' Then find the setting 'Allow less secure apps' and change the toggle to ON.
 
For more information, please refer to the SmarterMail Online Help.

 

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