SmarterTrack 11.x Settings Redesign

The release of SmarterTrack 11.x includes a complete redesign of the settings section, in which settings have been relocated, renamed, removed, and consolidated. This may leave you wondering where a specific setting has gone. This article lists the SmarterTrack 10.x settings and details their changes in 11.x. The main settings folders are listed below. Use the links to quickly navigate to the settings found within that folder.
 
 

Configuration Tutorials

This can be found in Help button menu in the upper right corner of the Management Interface.
 

Web Services

This setting has been renamed and can be found at Tools > API Documentation.

My Settings

Preferences

Options tab
Setting New Location Notes
Username My Settings > My Preferences > Options tab End users cannot edit this field.
Authentication My Settings > My Preferences > Options tab Renamed to 'Authentication Method'. End users cannot edit this field.
Authentication Domain My Settings > My Preferences > Options tab End users cannot edit this field.
New Password My Settings > My Preferences Use the Change Password button in content pane toolbar.
Confirm Password My Settings > My Preferences Use the Change Password button in content pane toolbar.
Email Address My Settings > My Preferences > Options tab  
Display Name My Settings > My Preferences > Options tab  
Time Zone My Settings > My Preferences > Options tab  
Avatar Provider My Settings > My Preferences > Options tab  
Avatar My Settings > My Preferences > Options tab  
Avatar is approved for public display Removed Only system administrators can view/modify this field for agents and users.
Automatically subscribe to community threads I participate in My Settings > My Preferences > Options tab Renamed to ‘Subscribe to community posts automatically’.
Send digest emails for subscribed community threads My Settings > My Preferences > Options tab Renamed to ‘Email summaries of subscribed community posts’.
Send email for new comments on community replies I participate in My Settings > My Preferences > Options tab Renamed to ‘Email comments of community posts in which I participate’.
 
Roles tab
These settings can be found at Manage > Employees > Roles tab. Only system administrators can view/modify Roles for agents and users.
 
Custom Fields tab
These settings can be found at My Settings > My Preferences > Custom Fields tab.
 
Web Interface tab
Setting New Location Notes
Spell-Check Dictionary My Settings > My Preferences > Options tab  
Enable automatic reminder popup Removed This setting is enabled by default.
 
Tickets tab
Setting New Location Notes
Forward To My Settings > My Preferences > Tickets tab Renamed to ‘Copy To Address’.
Enabled checkbox Removed Copying is automatically enabled when an address is entered in the ‘Copy To Address’ field.
Allow Replies From My Settings > My Preferences > Tickets tab Renamed to ‘Other Reply From Address(es)’.
Display waiting ticket counters in left tree Removed This setting is enabled by default.
Display ticket follow-up counters in left tree Removed This setting is enabled by default.
 
Live Chat tab
Setting New Location Notes
Agent Alias My Settings > My Preferences > Options tab Renamed to ‘Display Name for Chat’.
Max Active Live Chats Manage > Employees > Live Chat tab Only system administrators can view/modify this field.
Enable automatic live chat popup My Settings > My Preferences > Live Chat tab Renamed to ‘Pop-up new chats automatically’.
Enable live chat notification sounds My Settings > My Preferences > Live Chat tab Renamed to ‘Play chat sounds’.
Enable live chat in queue notification sounds My Settings > My Preferences > Live Chat tab Renamed to ‘Play sound when a chat is queued’.
Block live chats while composing call logs Manage > Employees > Live Chat tab Only system administrators can view/modify this field. Renamed to 'Block chat while composing call logs'.
 
VOIP tab
These settings can be found at My Settings > My Preferences > Contact Info Tab. The Phone Number fields have been renamed to 'Home Phone', 'Cell Phone', 'Work Phone' and 'Other Phone'.
 
Reporting tab
These settings can be found at Manage > Employees > Options tab. Only system administrators can view/modify this field. Renamed to 'Hourly Cost for Reporting'.
 

My Events

These settings can be found at My Settings > My Events > Events tab.
 

Notification Profiles

These settings can be found at My Settings > My Events > Notification Profiles tab.

System Settings

General Settings

Options tab
Setting New Location Notes
SmarterTrack Base URL Configuration > Management Interface > Options tab  
Server Friendly Name Removed This name is obtained from the SmarterTrack Connections setting found at Configuration > Connected Services.
Locale for Currency Configuration > Language and Locale > Options tab  
Default Time Zone Configuration > Language and Locale > Options tab  
Skin Removed Altering system files for skinning is no longer a supported method.
Enable Google Map Features Configuration > Connected Services > Integrations tab Renamed to ‘Map Provider’
Google API Key Configuration > Connected Services > Integrations tab Renamed to ‘API Key’.
 
Colors tab
These settings can be found at Configuration > Management Interface > Skin.
 
Features tab
Setting New Location Notes
Enable employee chat rooms Configuration > Live Chat > Options tab  
Enable employee instant messenger Configuration > Live Chat > Options tab Renamed to ‘Enable employee instant messaging’.
Enable simultaneous login to the portal and management interface Configuration > Management Interface > Options tab  
Enable confirmation when an agent is the last to go inactive for a group/department Configuration > Live Chat > Options tab Renamed to ‘Warn agents if they are the last to go inactive for chat’.
 
Call Logs tab
Setting New Location Notes
Purge recordings after Configuration > VOIP > Options tab  
Enable personal calls Configuration > VOIP > Options tab  
 
Files tab
These settings can be found at Configuration > Security > Uploads tab.
 
Custom CSS tab
These settings can be found at Configuration > Management Interface > Skin.
 
Security tab
These settings can be found at Configuration > Security > Password Requirements tab.
 

Notification Profiles

These settings can be found at Configuration > Events > Notification Profiles tab.

Setup

Database Settings

These settings have been removed. Altering these settings during operation causes unpredictable behavior. Use the KB, Change the Database Connection String, to alter these settings.
 

Optimization

Options tab
Setting New Location Notes
Heartbeat Interval Tools > Diagnostics > Options tab  
Portal Chat Link Interval Removed The chat interval follows the same functionality as all other chat links.
Live Chat Interval Tools > Diagnostics > Options tab  
Who's On Interval Tools > Diagnostics > Options tab  
 
Threads tab
These settings can be found at Tools > Diagnostics > Current Thread Status tab.
 

Business Hours

The business and holiday hours are defined on a brand and department level. As such, these settings can be found at Manage > Brands or Manage > Departments.
 

External Providers

These settings can be found at Tools > External Providers.
 

Master Categories

These settings have been renamed and can be found at Configuration > Custom Fields > Time Log Categories tab.
 

Surveys

These settings can be found at Configuration > Surveys.
 

Email Settings

Options tab
Setting New Location Notes
Delivery Delay Configuration > Email > Options tab  
Addresses to exclude (one per line) Configuration > Email > Options tab Renamed to 'Autoresponder Blacklist'.
 
Error Notifications tab
Setting New Location Notes
Reporting Level Removed By default, the reporting level is set to Exceptions Only.
SMTP Settings Removed Error notifications use the default SMTP account.
 

Email Templates

These settings can be found at Configuration > Email > Templates tab.
 

Log Settings

Options tab
These settings can be found at Tools > Diagnostics > Options tab.
 
View tab
These settings can be found at Tools > Diagnostics > Log Files tab.
 

VOIP Accounts

These settings can be found at Configuration > VOIP > VOIP Accounts tab.

Organization

Brands

Options tab
Setting New Location Notes
Brand Name Manage > Brands > Options tab  
Company Website Manage > Brands > Options tab  
Display logo on portal Manage > Brands > Options tab  
Enable Community Removed Permissions on who can view the Community and create threads can be found at Manage > Brands > Permissions tab. To disable the Community, set permissions to Nobody.
Company Logo Manage > Brands > Options tab  
Chat Link Style Removed By default, the chat link is displayed on the lefthand side of the Portal.
Host Headers (one per line) Manage > Brands > Options tab  
 
Portal Colors tab
These settings can be found at Manage > Brands > Portal Options tab.
 
Announcement tab
This section has been renamed and can be found at Manage > Brands > Custom Messages tab > 'Main Portal Announcement'.
 
SMTP tab
These settings can be found at Configuration > Email > SMTP tab. A dropdown menu is available at Manage > Brands > Options tab to choose which SMTP account to use for the brand. A new SMTP account can be created here as well.
 
VOIP tab
These settings can be found at Configuration > VOIP > Brand Configurations.
 
Custom CSS tab
This section has been renamed and can be found at Manage > Brands > Portal Options tab > 'Custom CSS Style Overrides'.
 
Community tab
Setting New Location Notes
View Thread Restriction Manage > Brands > Permissions Renamed to 'View Community'.
New Thread Restriction Manage > Brands > Permissions Renamed to 'Create Community Threads'.
Categories Manage > Brands > Community Categories Renamed to 'Community Categories'.
 

Departments

Options tab
Setting New Location Notes
Brand Name Manage > Departments > Options tab Renamed to 'Brand'.
Department Name Manage > Departments > Options tab  
Front Line Group Manage > Departments > Options tab  
Language Manage > Departments > Options tab Renamed to 'Preferred Language'.
Enable live chat Manage > Departments > Live Chat tab > New Chats in Portal Live chat is enabled/disabled based on the permission of who can start new chats on the department's Live Chat tab. If set to Nobody, live chat will be disabled.
Enable ticket importing from POP Configuration > Email > POP tab Ticket importing from POP will be enabled when a POP account has been created for the Department.
Enable auto-responder Configuration > Email > Autoresponders tab To enable the autoresponder, edit the department listed and check Enable Autoresponder.
 
Tickets tab
Setting New Location Notes
Portal Submission Requires Manage > Departments > Tickets tab Renamed to 'New Tickets in Portal'.
Ticket Template Manage > Departments > Tickets tab Renamed to 'Custom Field Template'.
Survey To Offer Manage > Departments > Tickets tab Renamed to 'Survey to Offer When Closed'.
Auto-Close After Manage > Departments > Tickets tab  
Auto-Lock After Manage > Departments > Tickets tab  
Auto-Delete After Manage > Departments > Tickets tab  
Enable tickets to be started in the portal Removed To disable tickets being started in the portal, set the 'New Tickets in Portal' permission on the Tickets tab to Nobody.
Enable automatic search of knowledge base when submitting a new ticket Removed This setting is enabled by default.
Require verified email address to start tickets Removed This can be enabled by setting the 'New Tickets in Portal' permission on the Tickets tab to Registered Users with Verified Email.
Send notification to customers when tickets are auto-closed Manage > Departments > Tickets tab  
Include tickets with resolutions in auto-delete Removed This setting is disabled by default as tickets with resolutions have lasting value.
Require resolution to close tickets Manage > Departments > Tickets tab  
Require all tasks to be completed to close tickets Manage > Departments > Tickets tab  
Custom Message Before Ticket Submission Manage > Departments > Custom Messages tab Renamed to 'Before Ticket Submission'.
Custom Message After Ticket Submission Manage > Departments > Custom Messages tab Renamed to 'After Ticket Submission'.
 
Live Chat tab
Setting New Location Notes
Live Chat Template Manage > Departments > Live Chat tab Renamed to 'Custom Field Template'.
Estimated Wait Time Manage > Departments > Live Chat tab  
Survey To Offer Manage > Departments > Live Chat tab Renamed to 'Survey to Offer After Chat'.
Enable chats to be started in the portal Removed Chat permissions can be set using the 'New Chats in Portal' field on the Live Chat tab. To disable live chats being started in the portal, set to Nobody.
Enable automatic search of knowledge base when starting a new chat Manage > Departments > Live Chat tab Renamed to 'Search Knowledge Base before starting a new chat'.
Custom Message Before Live Chat Manage > Departments > Custom Messages Renamed to 'Before Live Chat'.
Welcome Message Manage > Departments > Custom Messages Renamed to 'Agent Welcome in Live Chat'.
Custom Message After Live Chat Manage > Departments > Custom Messages Renamed to 'After Live Chat'.
Estimated Wait Time Message Manage > Departments > Custom Messages Renamed 'Waiting for Live Chat'.
 
Call Logs tab
These settings can be found at Manage > Departments > Call Logs tab.
 
SMTP tab
These settings can be found at Configuration > Email > SMTP tab. A dropdown menu is available at Manage > Departments > Options tab to choose which SMTP account to use for the department. A new SMTP account can be created here as well.
 
POP tab
These settings can be found at Configuration > Email > POP tab. 'Who Can Start Email Tickets' replaces the setting for 'Allow new tickets to be submitted through email'.
 
Auto-Responder tab
These settings can be found at Configuration > Email > Autoresponders tab. The field for 'View Ticket Online Text' determines the hyperlink text for the 'View This Ticket Online' variable. It is enabled by default when that variable is used in the autoresponder body.

Groups

Options tab
Setting New Location Notes
Department Manage > Groups > Options tab  
Group Name Manage > Groups > Options tab  
VOIP Extension Configuration > VOIP > Extensions  
Allow agents to push pages to customers for live chats Removed This setting has been deprecated.
Allow agents to send files to customers for live chats Removed This setting is enabled by default.
 
Agents tab popup
Setting New Location Notes
Agent Manage > Groups > Agents tab > Agent popup  
Round Robin Manage > Groups > Agents tab > Agent popup  
Max Tickets Manage > Groups > Agents tab > Agent popup  
Auto-Logout Manage > Groups > Agents tab > Agent popup  
Enable ticket hand-off on auto-logout Manage > Groups > Agents tab > Agent popup Renamed to 'Hand-off on auto-logout'.
Enable administrator alert on auto-logout Removed System Events can be used to create this alert
Enable agents to receive tickets and live chats automatically upon logging in Manage > Groups > Agents tab > Agent popup Renamed to 'Automatically go active upon login'.
Enable live chat Manage > Groups > Agents tab > Agent popup  
 
Time Estimates tab
These settings can be found at Manage > Groups > Time Estimates tab.

Employees

Options tab
Setting New Location Notes
Username Manage > Employees > Options tab  
Authentication Manage > Employees > Options tab Renamed to 'Authentication Method'.
Authentication Domain Manage > Employees > Options tab  
New Password Manage > Employees > Options tab  
Confirm Password Manage > Employees > Options tab  
Email Address Manage > Employees > Options tab  
Display Name Manage > Employees > Options tab  
Time Zone Manage > Employees > Options tab  
Avatar Provider Manage > Employees > Options tab  
Avatar Manage > Employees > Options tab  
Avatar is approved for public display Manage > Employees > Options tab Renamed to 'Avatar approved'.
Enable Auto-subscribe to Threads this user participate in Manage > Employees > Options tab Renamed to 'Subscribe to community posts automatically'.
Send digest emails for subscribed community threads Manage > Employees > Options tab Renamed to 'Email summaries of subscribed community posts'.
Send email for new comments on community replies I participate in Manage > Employees > Options tab Renamed to 'Email comments of community posts in which I participate'.
 
Roles tab
These settings can be found at Manage > Employees > Roles tab.
 
Custom Fields tab
These settings can be found at Manage > Employees > Custom Fields tab.
 
Web Interface tab
Setting New Location Notes
Spell-Check Dictionary Manage > Employees > Options tab  
Enable automatic reminder popup Removed This setting is enabled by default.
 
Tickets tab
Setting New Location Notes
Forward To Manage > Employees > Tickets tab Renamed to 'Forward To Address'.
Enabled checkbox Removed Forwarding is automatically enabled when an address is entered in the ‘Forward To Address’ field.
Allow Replies From Manage > Employees > Tickets tab Renamed to 'Other Emails Agent Replies From'.
Display waiting ticket counters in left tree Removed This setting is enabled by default.
Display ticket follow-up counters in left tree Removed This setting is enabled by default.
 
Live Chat tab
Setting New Location Notes
Agent Alias Manage > Employees > Options tab Renamed to 'Display Name for Chat'.
Max Active Live Chats Manage > Employees > Live Chat tab  
Enable automatic live chat popup >Manage > Employees > Live Chat tab Renamed to 'Pop-up new chats automatically'.
Enable live chat notification sounds >Manage > Employees > Live Chat tab Renamed to 'Play chat sounds'.
Enable live chat in queue notification sounds >Manage > Employees > Live Chat tab Renamed to 'Play chat in queue sound'.
Block live chats while composing call logs >Manage > Employees > Live Chat tab Renamed to 'Block chat while composing call logs'.
 
VOIP tab
These settings can be found at Manage > Employees > Options tab. The Phone Number fields have been renamed to 'Home Phone', 'Cell Phone', 'Work Phone' and 'Other Phone'.
 
Reporting tab
These settings can be found at Manage > Employees > Options tab.

Users

User configuration has been moved from the Settings area to one of the main menu icons: Users and Organizations. It is located between Call Logs and Tasks.
Options tab
Setting New Location Notes
Username Users and Organization > Options tab  
Authentication Users and Organization > Options tab Renamed to 'Authentication Method'.
Authentication Domain Users and Organization > Options tab  
New Password Users and Organization > Options tab  
Confirm Password Users and Organization > Options tab  
Email Address Users and Organization > Options tab  
Display Name Users and Organization > Options tab  
Time Zone Users and Organization > Options tab  
Avatar Provider Users and Organization > Options tab  
Avatar Users and Organization > Options tab  
Avatar is approved for public display Users and Organization > Options tab Renamed to 'Avatar approved'.
Enable Auto-subscribe to Threads this user participate in. Users and Organization > Options tab Renamed to 'Subscribe to community posts automatically'.
Send digest emails for subscribed community threads Users and Organization > Options tab Renamed to 'Email summaries of subscribed community posts'.
Send email for new comments on community replies I participate in Users and Organization > Options tab Renamed to 'Email comments of community posts in which I participate'.
 
Roles tab
These settings can be found at Users and Organizations > Roles tab. Only system administrators can view/modify Roles for agents and users.
 
Custom Fields tab
These settings can be found at Users and Organizations > Custom Fields tab.

Roles

These settings can be found at Manage > Roles.

Custom Fields

Field Definitions

These settings can be found at Configuration > Custom Fields > Fields tab. The 'Applies to only end-users and employees' has been replaced with a 'Applies To' field where you can choose whether the field definition applies to Data or People.
 

Templates

These settings can be found at Configuration > Custom Fields > Templates tab.

Events

System Events

These settings can be found at Configuration > Events > Global tab. Default events are now denoted as 'Built-in (read only)'.
 

Employee Events

These settings can be found at Configuration > Events > Employees tab.

Globalization

Supported Languages

These settings can be found at Configuration > Language and Locale > Supported Languages tab.
 

Translatable Strings

These settings can be found at Configuration > Language and Locale > Translatable Strings tab.

Live Chats

Live Chat Settings

Options tab
Setting New Location Notes
Live Chat Requires Removed Live chat visbility is based on the Department level 'New Chats in Portal' setting.
Hand-off if No Initial Response Configuration > Live Chat > Options tab Renamed to 'Hand-off - no initial response'.
Hand-off if No Follow-up Response Configuration > Live Chat > Options tab Renamed to 'Hand-off - no follow-up response'.
Hand-off if Interface Closed Configuration > Live Chat > Options tab Renamed to 'Hand-off - agent disconnected'.
Distribute chats via Round Robin Configuration > Live Chat > Options tab  
Allow users to send attachments during live chat Configuration > Live Chat > Options tab Renamed to 'Allow end users to send attachments'.
Disable live chat outside of business hours Configuration > Live Chat > Options tab Renamed to 'Disallow new chats outside of business hours'.
Show sticky user comments in agent chat window Removed This setting is enabled by default.
Show live chat number at the beginning of a live chat Removed This setting is enabled by default. Live chat number will be displayed in emailed transcripts as well.
Department Selection Text Manage > Brands > Custom Messages tab Renamed to 'Department Selection Message for Live Chats'.
 
Service Quality tab
Setting New Location Notes
In Queue Sound Configuration > Live Chat > Notifications tab  
Idle Sound Configuration > Live Chat > Notifications tab  
Idle Warning After Configuration > Live Chat > Notifications tab This setting has been combined with 'Idle warning sound'.
Idle Warning Sound Configuration > Live Chat > Notifications tab  
Idle Critical After Configuration > Live Chat > Notifications tab This setting has been combined with 'Idle critical sound'.
Idle Critical Sound Configuration > Live Chat > Notifications tab  
Duration Warning After Configuration > Live Chat > Notifications tab Renamed to 'Duration warning'.
Duration Critical After Configuration > Live Chat > Notifications tab Renamed to 'Duration critical'.
 
Translations tab
These settings can be found at Configuration > Connected Servies > Integrations tab. The setting 'Auto Translation Method' has been renamed to 'Translation Provider'.
 

Live Chat Links

These settings can be found at Configuration > Live Chat > Live Chat Links tab.

Portal

Portal Settings

Options tab
Setting New Location Notes
Max Feed Items Configuration > Connected Services > Integrations Renamed to 'Max External Feed Articles'
Display user login form Manage > Brands > Portal Options tab Renamed to 'Enable login form'.
Display live chat in portal Manage > Brands > Portal Options tab  
Enable new user registration Manage > Brands > Portal Options tab  
Require visitors to pass CAPTCHA when registering Configuration > Security > Options tab Renamed to 'Enable CAPTCHA'. When enabled, a CAPTCHA will appear when registering a new account and submitting a new ticket (if the user's email address isn't verified).
Enable users to change email address Manage > Brands > Permissions tab Renamed to 'Allow users to change email address'.
Enable users to change phone number Manage > Brands > Permissions tab Renamed to 'Allow users to change profile information'
Enable users to change passwords Manage > Brands > Permissions tab Renamed to 'Allow users to change password'.
Allow users to upload custom avatars Manage > Brands > Permissions tab  
Require approval for custom avatars Manage > Brands > Permissions tab  
Enable Gravatar support for automatic avatars Manage > Brands > Portal Options tab  
Display social network links Manage > Brands > Portal Options tab  
 
Tracking tab
Setting New Location Notes
Google Analytics Site ID Configuration > Connected Services > Integrations tab  
Enable tracking of portal visitors using Google Analytics Removed Tracking is automatically enabled when a value is entered in the ‘Google Analytics Site ID’ field
 
External Feeds tab
These settings can be found at Configuration > Connected Services > External Feeds tab.
 

Knowledge Base

Options tab
Setting New Location Notes
Items Stale After Configuration > Management Interface > Knowledge Base tab  
Enable feedback Manage > Brands > Permissions tab Use the dropdown to determine which roles have permission to add feedback to KB articles.
New feedback starts out moderated Manage > Brands > Permissions tab  
IP Blacklist (one per line) Configuration > Security > Blacklist tab  
 

Custom Links

These settings can be found at Manage > Brands > Custom Links tab.

Spool

Outgoing

These settings can be found at Tools > Spool > Outgoing tab.
 

Incoming

These settings can be found at Tools > Spool > Incoming tab.

Tickets

Ticket Settings

Options tab
Setting New Location Notes
View Ticket Requires Removed Ability to view tickets in the Portal is determined by the permissions for Portal and email submission.
New Ticket In Portal Requires Manage > Departments > Tickets tab Renamed to 'New Tickets in Portal'.
New Ticket From Email Requires Configuration > Email > POP tab Renamed to 'Able to Start Tickets'.
Max Messages in Replies Configuration > Tickets > Options tab  
Stop Idle Events After Configuration > Tickets > Options tab  
Agent Transfer Selection Configuration > Tickets > Options tab  
Auto Save Frequency Configuration > Tickets > Options tab  
Enable specific date selection for follow-ups Removed This setting is enabled by default.
Enable ticket idle time reset when call log is added Removed This setting is enabled by default and, when it occurs, is noted on the History tab
Enable transferring tickets to inactive agents Removed This setting is enabled by default.
Enable transferring tickets to another instance Removed This setting is enabled by default when any external instances are defined.
Enable ticket response time report data to be calculated based on business hours Removed This setting is enabled by default.
Display user comment on ticket Removed This setting is enabled by default.
Disable end users' ability to close tickets Removed End users can not close tickets but can indicate that a ticket should be closed.
Enable duplicate address check when importing tickets Configuration > Email > Options tab Renamed to 'Filter duplicate incoming emails'.
 
Service Quality tab
These settings can be found at Configuration > Tickets > Timing tab.
 
Portal tab
Setting New Location Notes
Max Uploads for New Tickets Removed The max uploads for new tickets is set to 3 by default. To disable users from uploading attachments at ticket submission, delete all extensions from the 'Allowed extensions for end user file uploads' setting found at Configuration > Security > Uploads tab.
Enable attachments when submitting tickets Removed To disable users from uploading attachments at ticket submission, delete all extensions from the 'Allowed extensions for end user file uploads' setting found at Configuration > Security > Uploads tab.
Enable CAPTCHA when submitting tickets Configuration > Security > Options tab Renamed to 'Enable CAPTCHA'. When enabled, a CAPTCHA will appear when registering a new account and submitting a new ticket (if the user's email address isn't verified).
Display option to send ticket list by email in portal Manage > Brands > Portal Options  
Department Selection Text Manage > Brands > Custom Messages Renamed to 'Department Selection Message for Tickets'.
 
Email tab
Setting New Location Notes
Default Encoding Configuration > Email > Options tab  
Delete Failed Emails After Configuration > Email > Options tab  
Reply Line Prefix Removed The default prefix for ticket replies is '>'.
 
Raw Content tab
These settings have been renamed and can be found at Configuration > Email > Options tab > Delete Raw Content After.
 
Servers tab
Setting New Location Notes
Base URL Configuration > Connected Services > SmarterTrack Connections tab Renamed to 'SmarterTrack Base URL'.
Username Configuration > Connected Services > SmarterTrack Connections tab Renamed to 'Admin Username'.
Password Configuration > Connected Services > SmarterTrack Connections tab Renamed to 'Admin Password'.
Enabled checkbox Removed An external SmarterTrack instance is enabled by default when configured.
 

Signatures

These settings can be found at Configuration > Tickets > Signatures tab.
 

Rebalance Rules

These settings can be found at Configuration > Tickets > Rebalance Rules tab.
 

Quality Control

These settings can be found at Configuration > Tickets > Quality Control tab.

Who's On

Who's On Settings

Options tab
Setting New Location Notes
Purge Idle Users Removed Idle users are removed at 15 minutes.
Enable Who's On Configuration > Who's On > Options tab  
 
Invitation tab
Setting New Location Notes
Invitation Ignored After Removed Invites are automatically considered ignored after 2 minutes of being viewed by the end user.
Horizontal Alignment Configuration > Who's On > Invitation tab  
Horizontal Offset Configuration > Who's On > Invitation tab  
Vertical Alignment Configuration > Who's On > Invitation tab  
Vertical Offset Configuration > Who's On > Invitation tab  
Enable absolute page position on invitations Configuration > Who's On > Invitation tab  
 

Who's On Filters

These settings can be found at the Who's On section. Click on the Who's On menu icon. In the navigation pane toolbar click Actions > Add Filter.

Activation

Licensing

These settings can be found at Configuration > Licensing.
 

Self Diagnostic

This functionality can be found in the content pane toolbar at Tools > Diagnostic.

 

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