Create Community Based Events

SmarterTrack's event-driven architecture gives system administrators the ability to be notified when an event occurs in the system. For example, a manager can use the events system to automatically receive a notification when a Community thread needs to be moderated.

Most commonly, administrators and agents use this feature to receive an email notification when abuse has been reported in the Community. Although the steps below show you how to create the most commonly used Community event, the procedure is similar for the other Community events.

Applies to SmarterTrack Enterprise 11.x-12.x

Creating Agent-level Community Events
To create an agent-level community event that sends an email when abuse is reported in the Community, follow these steps:

  1. Log into the SmarterTrack management interface as an agent.
  2. Click the Settings icon.
  3. Expand the My Settings folder in the navigation pane and click My Events. A list of existing events will load in the content pane.
  4. Click New on the content pane toolbar. This will open a dialog box with different event options.
  5. In the Name field, type a name for the event.
  6. In the Category field, select Community from the list.
  7. In the Type field, select New Reported Abuse from the list.
  8. Click OK.
  9. On the Conditions tab, configure any specific conditions your event should meet.
  10. Click the Actions tab.
  11. Click Add Action.
  12. In the Action field, select Send Email from the list.
  13. Click Save.

This will create a basic email notification using the default configuration. All other configuration settings and conditions are optional. For more information, please refer to the Community Events page in the SmarterTrack Online Help.

Creating System-level Community Events
To create a system-level Community event that send an email when abuse is reported in the Community, follow these steps:

  1. Log into the SmarterTrack management interface as an administrator.
  2. Click settings icon.
  3. Expand the Configuration folder in the navigation pane and click Events. A list of existing system events will load in the navigation pane.
  4. Click New in the content pane toolbar. This will open a dialog box with different event options.
  5. In the Name field, type a name for the event.
  6. In the Category field, select Community from the list.
  7. In the Type field, select New Reported Abuse from the list.
  8. Click OK.
  9. On the Conditions tab, configure any specific conditions your event should meet.
  10. Click the Actions tab.
  11. Click Add Action.
  12. In the Action field, select Send Email from the list.
  13. Click Save.
 

Applies to SmarterTrack Enterprise 10.x

Creating Agent-level Community Events
To create an agent-level community event that sends an email when abuse is reported in the Community, follow these steps:

  1. Log into the SmarterTrack management interface as an agent.
  2. Click the settings icon.
  3. Expand the My Settings folder in the navigation pane and click My Events. A list of existing events will load in the content pane.
  4. Click New on the content pane toolbar. This will open a dialog box with different event options.
  5. In the Name field, type a name for the event.
  6. In the Category field, select Community from the list.
  7. In the Type field, select New Reported Abuse from the list.
  8. Click OK.
  9. On the Conditions tab, configure any specific conditions your event should meet.
  10. Click the Actions tab.
  11. Click Add Action.
  12. In the Action field, select Send Email from the list.
  13. Click Save.

This will create a basic email notification using the default configuration. All other configuration settings and conditions are optional. For more information, please refer to the Community Events page in the SmarterTrack Online Help.

Creating System-level Community Events
To create a system-level Community event that send an email when abuse is reported in the Community, follow these steps:

  1. Log into the SmarterTrack management interface as an administrator.
  2. Click settings icon.
  3. Expand the System Settings and Events folders in the navigation pane and click System Events. A list of existing system events will load in the navigation pane.
  4. Click New in the content pane toolbar. This will open a dialog box with different event options.
  5. In the Name field, type a name for the event.
  6. In the Category field, select Community from the list.
  7. In the Type field, select New Reported Abuse from the list.
  8. Click OK.
  9. On the Conditions tab, configure any specific conditions your event should meet.
  10. Click the Actions tab.
  11. Click Add Action.
  12. In the Action field, select Send Email from the list.
  13. Click Save.

This will create a basic email notification using the default configuration. All other configuration settings and conditions are optional. For more information, please refer to the Community Events page in the SmarterTrack Online Help.

 

Learn more about SmarterTrack’s live chat, self service portal and knowledge base software.

Add Feedback