Installation and Upgrade Support

SmarterTools offers a variety of support tickets that customers can utilize for technical assistance. For more information on the support ticket options available and answers to common questions, please refer to the SmarterTools Support Policy.

Installation and Upgrade Support - BUY NOW

Standard (during SmarterTools business hours) - $299 per product 

After-hours - $349 per product 

NOTE: Ticket responses for an After-hours Installation and Upgrade Ticket will be handled during normal business hours. Only the actual installation/upgrade will take place outside of business hours, during your low-peak hours, so that any customer downtime is minimized.
 
An Installation and Upgrade Ticket can be used for assistance with installing or upgrading a product and will expire within 12 months from the date of purchase. After purchasing an Installation and Upgrade Ticket, customers will need to submit the ticket using the Tickets section of the Support Portal.
 
Installation and Upgrade Tickets are geared towards those customers who do not feel comfortable installing the software themselves and would prefer the guidance of a professional SmarterTools support agent. A fully qualified support agent will spend approximately one hour to install your SmarterTools software, and, where applicable, set the product up in Microsoft Internet Information Services (IIS). 
 
For customers who have purchased SmarterMail, our support agent will also assist you with the configuration of your initial domains, security settings, and the built-in antispam technologies.
 
If you have purchased SmarterStats, you will also receive assistance with the configuration and import of your initial site via FTP, UNC, or Remote Service.
 
In the case of SmarterTrack, the support agent will also assist you with configuration of your initial groups, departments, and agents, as well as establishing the connection to your database (SQL Server Express 2005).
 
NOTE: Installation and Upgrade Tickets do not cover setting up failover or load balancing for any products as these types of set up are generally very specific and customized based on customer needs. 
 
For more information please refer to the knowledge base articles: Requirements for an Installation and Upgrade Ticket and What an Installation and Upgrade Ticket Covers.

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Guys, can you please make it just a little bit simpler to find downloads??? I've looked all over and can't find them anywhere.
Andrew Lupton (April 5, 2016 at 3:06 PM)
Product downloads have always been made available on our website. On each product's page, you'll see links to the downloads and other resources right below the header image. You can also click on the 'Try for Free' buttons to be taken to the downloads page.
Andrea Rogers (April 13, 2016 at 12:53 PM)
Many agree with Andrew.
Kevin Sweeney (April 29, 2016 at 2:32 PM)
Seriously! Where are the downloads?!
Gail Dedrick (April 13, 2016 at 12:20 PM)
Product downloads have always been made available on our website. On each product's page, you'll see links to the downloads and other resources right below the header image. You can also click on the 'Try for Free' buttons to be taken to the downloads page.
Andrea Rogers (April 13, 2016 at 12:53 PM)
This is an understandable question. There are like 3 account log-ins and none of them have what one would expect to see for upgrading to new version, much less any downloads at all. (nor does the email announcing the latest version guide you to the download. Instead one has to go to the marketing part of the website and guess to click "Try for Free"??? Not exactly intuitive or logical.
Kevin Sweeney (April 29, 2016 at 2:30 PM)
Finding a downloadable License Agreement would be great.
Russell McCann (May 20, 2016 at 9:11 AM)
Our EULA is available from the help documentation. Just go to https://help.smartertools.com and pick your product. You can print any page in Help or even download a PDF of the entire thing.
Derek Curtis (May 20, 2016 at 11:55 AM)

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